I am somewhat satisfied with their customer service. When I barely got there the cleaning lady said she was too tired to clean my room since she wanted to go home (no kidding) then she asked me if I didn't mind staying in a hotel room for that night ; I accepted assuming it was an hotel courtesy since their employee was not in the mood to clean up my already booked room but... NO, they tried charging me $84.00 for that night. Since I did not like that option I opted to come back the next day in order to give more time to their Janitorial staff. To get my room cleaned. When i I came back the next day (around 0300Pm) they got me going and believe it or not .. They put me in a dirty room. After I found out I called the front desk to notify them about this incident and had to send somebody over to clean my room. Also, the oven in the kitchen was burnt and dirty so they had to replace on the same day. Which proves they just put one of their guests into a random dirty room that was not even inspected before renting it. Moving into the building and all amenities, I got to tell you it is a very nice and colorful place. They have a full gym with plenty of dumbbells, treadmills and quite a variety of machines. They also have a very cool movie theater open to all their guests, and a laundry room. 3 driers and 3 washing machines ( Try not to do your laundry on sunday, it will be crowded) but their machines are in great shape and in a very clean area. They also have a room with fossball, a ping pong table, pool and air hockey. Also it has a very nice outdoor pool in the back and All their rooms have wifi included. I liked a lot the amenities and the building itself but the fact that Some of their personnel was unprofessional and put me in a dirty room even when i already had a reservation made feel undervalued as if they were not interested in my business. I did not have any other issues with their staff and had a very pleasant time after this incident. customer service should be the main goal for every enterprise especially in this industry. Overall, Amazing building and amenities but staff needs a more effective management team and /or better training.
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