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“Great Hotel” 5 of 5 stars
Review of Hilton Garden Inn Albuquerque / Journal Center

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Hilton Garden Inn Albuquerque / Journal Center
3.0 of 5 Hotel   |   5320 San Antonio Dr. NE, Albuquerque, NM 87109   |  
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Ranked #36 of 145 hotels in Albuquerque
Denver, United States
1 review
“Great Hotel”
5 of 5 stars Reviewed September 16, 2013

I stayed at this hotel for a recent business trip. I was pleasantly surprised by the beautiful decor when we walked in. Made you feel welcome. Talk about welcoming....the young lady at check in was delightful - very friendly. Patrick, the bartender, encouraged us to come down and see him later that night. Told us about the "happy hour" specials. We enjoyed conversation with him over a couple glasses of wine. The room was very clean. Overall I would say a winner of a hotel to stay at.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, September 18, 2013
Thank you for taking the time to share your recent stay experience. We are delighted to hear that you enjoyed our hotel. It is wonderful to hear that our friendly staff made an impression on you, and we'll be sure to share that with them. We look forward to having you as our guest during your next trip to Albuquerque.
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146 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
SANTA FE, NM
1 review
5 of 5 stars Reviewed September 11, 2013

Our stay at the Hilton Garden in Albuquerque was excellent. The parking lot was well lit up. Felt safe leaving/returning to the hotel late at nite. There were lots of places to dine in the vicinity of the hotel. Our room and the bathroom was very clean. Hotel desk clerk was friendly and helpful. I definately recommend this hotel!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, September 13, 2013
Thank you for your review of your recent stay with us. We are so happy to hear that you enjoyed your time with us, and that you felt safe. We cannot wait to accommodate you again in the future!
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Las Vegas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

This property is very well staffed and maintained. From the moment we arrived we were treated in a respectful manner and very quickly. The rooms overall facility were very well maintained. If you have an infant traveling with you, I would suggest bringing pack and play sheets. The hotel will provide a pack and play but they didn't have sheets for it. I had to use the queen size sheet to cover the mattress. This did not hurt our stay at all. I would highly recommend this hotel to anyone that I knew was traveling to New Mexico.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, September 11, 2013
Thank you for your review. We are thrilled to hear that overall you enjoyed your stay with us.
We certainly do apologize about not having a sheet with the Pack-N-Play; we normally do provide a sheet with the Pack-N-Play, but obviously this did not happen this time. For that, we apologize.
We look forward to having you as our return guest in the future!
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Santa Fe, New Mexico
Top Contributor
90 reviews 90 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed September 3, 2013

You don't normally expect anything than standard politeness at the big commercial chains, but the manager of this hotel is doing something different! Complimentary cookies, a very friendly and accommodating staff, the clean and bright lobby... this was just a great experience. It seemed like everything was similar to the usual hotel chain experience but just a little bit better, brighter, and friendlier. I mean, it's still a Hilton, which has rules and standards, but the staff found a way to make it a little more personal. Very much appreciated, and I have a new default place to stay in Albuquerque. Also, it's in a good location and has a decent restaurant next door, though the parking is a little difficult when the hotel is full.

Room Tip: My friends had a king suite which had extra room and a pull-out bed. Also they were bothered by the...
See more room tips
  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, September 5, 2013
Thank you for your review. We are thrilled to hear that we not only MET your expectations of a Hilton Garden Inn, but we EXCEEDED them! That is wonderful to hear. One unique thing about Albuquerque in general is definitely the friendliness of the people here and I'm glad that you were able to experience that with us. We look forward to having you as our guest many more times in the future!
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Santa Fe NM, United States
1 review
5 of 5 stars Reviewed August 28, 2013

It started with a terrific reservation process. The hotel staff was wonderful and accomodating. The rooms were clean and lovely. Any concerns we had were addressed quickly by the staff. The hotel restaurant was lovely and the prices were very reasonable. I'll be staying there again this weekend. Bravo!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, September 3, 2013
Thank you for taking the time to share your recent stay experience with us. We are delighted to hear that everything from the check-in process, to the room, to our Staff Members exceeded your expectations. We look forward to having you as our return this weekend, and hopefully again in the future!
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Madison, United States
1 review
5 of 5 stars Reviewed August 20, 2013

The hotel was beautifully decorated inside and had nice complimentary coffee, tea, and cookies. There is plenty of lounging area downstairs that is comfortable and clean. The rooms are kept up well and are clean. All the staff was extremely nice and helpful, especially the staff for breakfast. They all served with a smiling face and remembered your orders from the previous day. I would definitely recommend this hotel to others. It is conviently place right off the interstate I-25, however there is no traffic noise from the interstate into the room.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, August 22, 2013
Thank you for taking the time to write your review. We are thrilled to hear that you enjoyed our hotel, specifically our accommodations and refreshments & snacks. Our new Welcome Bars are certainly becoming very popular among our guests!

I will be sure to share your comments with our staff, including our Restaurant staff.

Thank you again and we look forward to having you as our return guest!
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Okc, United States
2 reviews
5 of 5 stars Reviewed August 18, 2013

This location is so very convenient. Right on I20 We were exceedingly pleased with our stay and recommend it highly to anyone. The property is very well maintained with attention to details a priority.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, August 20, 2013
Thank you for sharing your recent stay experience. We are happy to hear that you enjoyed our hotel and our location! We do have a very convenient location at I-25 & San Antonio/Ellison in Northern Albuquerque, with quick easy access to anyone in town!
We look forward to having you as our return guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Albuquerque
#21 Family Hotel in Albuquerque
#36 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Albuquerque/Journal Center hotel is located in the north end of Albuquerque, New Mexico and adjacent to the Albuquerque Journal Center Business District. This Albuquerque, NM hotel is north of downtown and only 15 minutes from the airport and the city of Rio Rancho, New Mexico and other things to do in Albuquerque. Available meeting facilities along with free business services make this a great place for your next meeting, reunion or getaway. Whether you're with family or on business, we want to help you start your day off right with a delicious cooked-to-order breakfast served in The Garden Grille & Bar(R). Enjoy dinner in The Garden Grille & Bar(R) or if you prefer, order room service. After a long day, enjoy an evening drink in our Lobby Lounge. We also offer complimentary WiFi internet access, and friendly, helpful service. ... more   less 
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Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn

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