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“Great staff, clean and convenient but poor sound insulation” 3 of 5 stars
Review of Hilton Garden Inn Albuquerque / Journal Center

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Hilton Garden Inn Albuquerque / Journal Center
3.0 of 5 Hotel   |   5320 San Antonio Dr. NE, Albuquerque, NM 87109   |  
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Ranked #37 of 146 hotels in Albuquerque
Northern New Mexico
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
“Great staff, clean and convenient but poor sound insulation”
3 of 5 stars Reviewed October 13, 2012

We stayed here recently for the Balloon fiesta and it was a very convenient location to the park. The hotel is clean, the staff is great (the kitchen manager got us breakfast burritos at 5AM when we were going to see the balloons) and it was an enjoyable stay. That said, I've stayed at lots of other HGI hotels and for whatever reason, this one just has poor sound insulation between the rooms. I don't know if it's a different construction or what, but spoken (not loud) conversations were somewhat audible in the adjoining rooms and footsteps above us sounded very loud. We were trying to get to bed early and normally thing would have been settled down later, but it wasn't a great night's sleep...

Room Tip: No "bad" rooms per se - hotel is set back from the freeway so no road noise.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle M, General Manager at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, October 26, 2012
Thank you for providing your review of your stay with us. We are very glad that you experienced an exceptional level of customer service from our staff and hoped you enjoyed the balloon festival! While this part of your stay was great, we apologize that you did not get a great night’s sleep due to noise levels. This is an area we will actively examine to make sure all guest have a great stay. Thank you again.                  
 
 
Tracie L. Jernigan
General Manager
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122 people have reviewed this hotel

Traveler rating
    53
    35
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    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Santa fe, nm
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 24, 2012

This hotel gave me an impression of a converted independent living space. An older building re-built. The rugs were falling apart, the bathroom sink is too big, meaning too tall, and extends out to far, especially if you are a short person. the location is not the safest area in abq. the rooms are not sound proof, and wallpaper needs work. The staff is friendly, and attentive. The rooms need work. the waiting area when walking into the hotel is well done, inviting. Do not think I will be back.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 6, 2012

Staying here for business on a project for my company. Your typical HGI property, but well kept up and clean. The staff is extremely pleasant and helpful, and the food in the in-house restaurant is quite good both for breakfast and dinner. Decent location within close driving distance of multiple restaurants.

Room Tip: No particular issue with noise on either side of hotel. I prefer upper floors.
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, September 10, 2012
I am very happy to read the comments about your recent stay and glad that you found our staff, restaurant food and our location to your satisfaction. Hope to see you return soon....safe travels.
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Pickerington, Ohio
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 17, 2012

My family of three spent a week at this hotel for our vacation. It was great. The rooms were very clean; the beds were comfortable and the staff was pleasant and accommodating. And a nice view of the Sandia Mountains. My wife is an Honors member and I work for the government, so we checked in at the government rate. We also got the hot breakfast included, which made our total $89 per night. My wife stays at these hotels when she travels for work and swears by them for their service and attention to detail. This hotel was no exception. You have to pay for breakfast, but it is GREAT! Lot's of fruit, yogurt, cereal, oatmeal, pastries, toast, and juices on the regular menu, and made-to-order-items on the hot menu (which includes everything on the regular menu also). The hotel is very conveniently located off of I-25. I had looked at staying closer to Old Town (which was only 5 miles away), but this was much better. It has a washer/dryer (we packed for 1/2 a week with the plan to wash clothes for the rest of the week). Make sure you have plenty of quarters; if the front desk doesn't have them, you can get them at Denny's right across the street. The hotel has room service til 10. Not a full restaurant menu, but there is probably something for everyone. If you don't find anything there, you can walk to t Denny's (open all night) or the Cracker Barrel right next door (closes at 10). There is a 7 Eleven about a 1/2 mile up the road; a Walmart within 2 miles and various other retailers/restaurants one exit in either direction. There is a housing community nearby and it must be a safe area because saw several women and even some elderly people walking around at night. The pool/spa area were clean. Our only complaint with the hotel was that they have 4 smoking rooms on the 4th floor and that's were our room was located. We could smell the smoke in the hallway when someone was smoking. That only happened for two nights, but be aware. Don't let that deter you, though. If it might bother you, when you book, ask for a room on floors 1-3. It was a good stay and we hewould definitely stay there again.

Room Tip: Ask for rooms facing the front parking lot and on floors 1-3 if you might be bothered by smoking.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, August 23, 2012
Thank you for choosing to stay at our hotel. I am glad to hear that you and your family enjoyed your week long vacation with us. It is also great to hear that you enjoyed our convenient location and all of the amenities that our hotel has to offer. We look forward to accommodating your family on their next visit to Albuquerque!
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Scottsdale, Arizona
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 18, 2012

Very clean and comfortable room with good mattress and linens. We stayed in a double room and had a pleasant stay. It smelled fresh and clean and except for the fact that the bathroom really needs updating (pink peeling wallpaper anyone?), we had a good experience. Cracker Barrel is right next door and convenient for breakfast, or like us, a very late supper after we checked in. No breakfast included which was a shame, but coffee available in the lobby and in our room.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle M, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review, July 26, 2012
Thank you for taking a moment to share your experience. I am happy to hear you found the Guest Room to your liking. We look forward to welcoming you back to our property in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apopka, FL
Top Contributor
52 reviews 52 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 13, 2012

Staff seemed friendly. Stayed here because of the 4th of July celebration at Balloon Fiesta Park. Location made it a lot easier to return after the fireworks. Just off of the interstate. They have a lot of competition in the area.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Louisiana
Top Contributor
54 reviews 54 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 27, 2012

This hotel is easy to access - right off of the interstate. Check-in went smoothly and staff was accommodating when I asked for a room facing the front of the hotel. The room was very clean and spacious. The only problem was that the air conditioner went on the blink for a short while, but the staff was right on it when I complalined and it was fixed within a short period. Did not hear much of the traffic from the interstate - just the road directly in front of the hotel. Good location if you are headed to the Sandia tramway.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Garden Inn Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn
Albuquerque Hilton
Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Family Hotel in Albuquerque
#37 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Albuquerque/Journal Center hotel is located in the north end of Albuquerque, New Mexico and adjacent to the Albuquerque Journal Center Business District. This Albuquerque, NM hotel is north of downtown and only 15 minutes from the airport and the city of Rio Rancho, New Mexico and other things to do in Albuquerque. Available meeting facilities along with free business services make this a great place for your next meeting, reunion or getaway. Whether you're with family or on business, we want to help you start your day off right with a delicious cooked-to-order breakfast served in The Garden Grille & Bar(R). Enjoy dinner in The Garden Grille & Bar(R) or if you prefer, order room service. After a long day, enjoy an evening drink in our Lobby Lounge. We also offer complimentary WiFi internet access, and friendly, helpful service. ... more   less 
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