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“Is this an embassy suites?” 2 of 5 stars
Review of Homewood Suites by Hilton Albuquerque - Journal Center

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Homewood Suites by Hilton Albuquerque - Journal Center
5400 San Antonio Avenue, Albuquerque, NM 87109   |  
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Double HHonors Points
Ranked #32 of 146 Hotels in Albuquerque
Top Contributor
69 reviews 69 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
“Is this an embassy suites?”
2 of 5 stars Reviewed July 6, 2013 via mobile

This is unlike any homewood we have ever stayed at. There is no separation between the bedroom. It is a totally open space.
And it is totally dated, poor mattress, I am not a fan.
I really feel it should not be under the homewood name.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_Keeper_NM, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review, July 10, 2013
Dear TripAdvisor Member,

I read your review and would like to offer my apology for not meeting your expectations. We take guest comments very seriously and your review will be discussed in our next staff meeting.

I believe you stayed in a studio suite for several nights. Our suites feature a fully-stocked kitchen, free Wi-Fi powered by AT&T Stay Connected, 37” LCD TV w/HD channels, sofa sleeper, and ample closet space. During our routine courtesy call it appeared that your stay was satisfactory. I’m sorry that you felt our beds were poor. Guests who sleep on our Serta Suite Dreams mattress have been very satisfied and feel invigorated.

Thanks for your continued loyalty to the Homewood brand. If you have a moment, please call me at (505)998-4663 x400.

Kind Regards,

Gabriel Ruiz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
    102
    49
    19
    16
    10
See reviews for
58
30
9
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Los Alamos, New Mexico
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 1, 2013

We had a two night stay while training in ABQ. The room was perfect for our needs. The room and the bathroom were clean and comfortable, with a well equipped kitchenette. The breakfast was good with a fairly large selection. As I had to print out revisions for a business document, I appreciated the business center available to guests. Additionally, the staff was friendly and helpful.

I would gladly stay in another Homewood Suites again.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, United States
1 review
4 of 5 stars Reviewed June 25, 2013

I enjoy the friendly front desk and the size and comfort of the rooms. I always enjoy the room, the furnishings and comfort of their beds is w The breakfast and evening meal offerings are typically pretty good.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prescott, United States
1 review
5 of 5 stars Reviewed June 21, 2013

The staff even covered some pre-made dinners and set them out for guests returning or arriving late! Every employee goes out of their way to help! The other Homewood suites I have stayed at were the same way. Must be something there. Can't say enough good.....

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, United States
1 review
5 of 5 stars Reviewed June 15, 2013

I stayed at this Homewood for 2 weeks and never had a single noise problem, equipment malfunction, or staff issue. They were all very helpful and knew their jobs well. I will stay here again and you would probably love it too.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardnerville, nv
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 1, 2013

I stayed here for business for several weeks. The property is well maintained, it is off the freeway with easy access but without the freeway traffic. It is the staff who set this property apart. I love being welcomed home instead of just being ignored by the desk staff as I walk in.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces, United States
1 review
5 of 5 stars Reviewed June 1, 2013

We enjoyed our stay. The room was great and we enjoyed a full breakfast. The evening "light meal" ended up being another complete meal. The workout room and pool were very clean. There is also a very nice paved walking/jogging path right out the back door. We will definitely stay here again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Albuquerque - Journal Center

Address: 5400 San Antonio Avenue, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Albuquerque
#16 Business Hotel in Albuquerque
#28 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $
Number of rooms: 63
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Albuquerque - Journal Hotel Albuquerque
Homewood Suites Albuquerque
Homewood Albuquerque
Hilton Albuquerque
Homewood Suites Journal Center
Albuquerque Hilton
Albuquerque Homewood Suites

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