I usually stay at a chain property when I pass through ABQ, but it has been going downhill lately. I I can't remember how I stumbled across it, but I found these TripAdvisor reviews and decided to take a chance. By outward appearances I probably never would choose this motel. It's got that old "motor inn" look and is surrounded by mechanic shops. But the pictures showed an updated property with a friendly atmosphere so, something else I never do, I made a reservation (I'm usually a seat-of-my-pants traveller).
The owner was very nice, very helpful, with a good sense of humor. I was being inspected by his dachshund, and noted that the sign says "no pets." He said, "Ya, no pets, but she is not pet. She is boss." LOL!
On my return trip a few days later I had not made any reservations because my schedule was very fluid. I was in Gallup (2 hours away) when I called to ask if by chance he had a room for the night. I said I had stayed there on Tuesday. He said, "Yes, Miss [lastname]. We would be glad to have you back. I still have your information and I'll give you room 3 again since you are familiar." Now that's service! BTW, along with you assigned room you get an assigned parking spot right outside the door. Convenient!