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“Not bad for $59 a night” 3 of 5 stars
Review of TownePlace Suites Albuquerque Airport

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TownePlace Suites Albuquerque Airport
2.5 of 5 Hotel   |   2400 Centre Ave SE, Albuquerque, NM 87106   |  
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Ranked #37 of 146 Hotels in Albuquerque
Boca Raton, Florida
Top Contributor
321 reviews 321 reviews
71 hotel reviews
Reviews in 88 cities Reviews in 88 cities
128 helpful votes 128 helpful votes
“Not bad for $59 a night”
3 of 5 stars Reviewed November 13, 2011 via mobile

Basic hotel and on the same level as a Fairfield. Rooms have a small kitchen and decent bathroom. Nice flat screen TV. Bedding is a bit thin but typical of a Marriott budget hotel. Breakfast is orange juice, cereal and yogart. It is free. Fitness center has 2 treadmills and a bike. Close to the airport but Worth the $59 ratenwe received.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    27
    34
    7
    5
    6
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19
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
El Paso, Texas
Top Contributor
86 reviews 86 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 22, 2011

We got a 700 sq ft two bedroom suite with living room/dining area and fully furnished kitchen for $99/night. (We promptly spent the money saved at Whole Foods and Trader's Joe to fill the refrigerator.) The rooms were cleaned. The staff was friendly. The free breakfast was nothing special: just the usual cereals, yogurts, fruits, bagels, packaged muffins and boiled eggs.
Instead, you should go to Frontier Restaurant for breakfast, which is fairly close to the hotel. Opened almost 24/7. From the hotel, turn right (north) on Yale to Central. Turn right onto Central. The Frontier is 1-2 blocks down on the right-hand side. Parking in the back. Hugh cinnamon buns. Wonderful breakfast burritos. They make the tortillas on site. You can see the machine with the open flame toasting the tortillas.
Free internet that was easy to access and fast. No need for passwords. There were no little bottles of body lotion in the bathroom, but at these prices, I forgive them. Got a 16 oz of lotion at Trader's Joe for $4.99.
Albuquerque is very easy to get around driving. The hotel is just off I-25.
Will definitely stay there again.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
1,703 reviews 1,703 reviews
157 hotel reviews
Reviews in 331 cities Reviews in 331 cities
713 helpful votes 713 helpful votes
2 of 5 stars Reviewed September 13, 2011

We don't like to rate any hotel with low marks however this one just cannot be rated higher. The carpet is dirty , the breakfast area is not clean and in general this hotels need s a lot of help. The side entrance door had the entire locking mechanism torn from the hinges on the second night we stayed here. When the front desk was informed she advised she would have maintenance look into this however no one else had reported a problem. This meant that security from the street was breached on the evening of 9/10/2011---not a good situation and on top of this we were close to the airport. The breakfast area just had not been cleaned and we decided not to eat there on the second day. The items available were all cold and not all that fresh. Behind the front check in desk was packages, boxes and bags that resembled more a dumping ground that a front desk. The wash room had a sign on the door that the dryer was out of order---wonder when they will get that fixed. The outside of the building, especially around all door entrances need a cleaning and picking up of trash. If management does not turn this situation around this will quickly go to a one star hotel.While I recognize this is basically a low cost long term type hotel there is no reason to operate a hotel in this manner. We will not be returning.

Room Tip: Walls are paper thin---carpet dirty---if you can live with this then the price is right.
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  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at TownePlace Suites Albuquerque Airport, responded to this review, September 22, 2011
We genuinely apologize that you did not obtain the level of guest satisfaction you deserve. Our hotel does operate with a Preventative Maintenance program in place to make certain our hotel and its fittings are all kept up. We will be definitely looking into in these matters further. We appreciate your feedback as it allows us to further improve upon the present and future stays for all our guests.
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north america
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 4, 2011

This was my first stay at a Towne Place, it won't be the last. I was greeted by a friendly, courteous and professional young lady that got me checked in very promptly. My room was spacious and very clean and fresh. I appreciated the kitchen despite the fact that I wouldn't be able to make use of it on this trip. All in all the room was more than comfortable, and surprisingly economical.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 10, 2011

This looks like a pretty new hotel and everything was in great shape. It's just a couple of minutes from the airport but you can't hear the planes. The room was spacious and clean. Breakfast was bountiful. The rate was attractive, especially once you factor in the free breakfast, free shuttle, free Internet, and free local calls.

I was woken up one morning by loud noises from upstairs as if someone was repeatedly throwing heavy objects on the floor. I don't know if it was a guest or the hotel staff.

Tom, the shuttle driver, was very courteous and prompt.

Carissa, the manager, was terrific and very helpful.

So was Felicia. She provided all the information I requested and did it with a smile.

Two other employees were not as great (a man and a woman) but they shall remain nameless.

One day we got a call from the front desk that we had to immediately check out, even though we were staying for several more days. She refused to believe me when I told her we had a reservation through the end of the week. I insisted and she finally relented and said she'd look into it. She finally straightened it out and blamed it on the computer but didn't apologize.

A man at the front desk repeatedly gave me wrong information and always made me feel if I was bothering him. He never smiled.

Those two are the exception as TownePlace almost always hires people who are very friendly and customer-oriented.

I had to call the tech support line on more than one occasion because I couldn't connect to the Internet. Apparently it was due, one one occasion, to another guest improperly connecting a router. I also couldn't use an SSL connection to my email provider to send and receive emails which was a security concern.

I will definitely stay there again but will make sure to choose a room where noise from the street or from upstairs will not be an issue.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at TownePlace Suites Albuquerque Airport, responded to this review, July 13, 2011
Thank you for staying with us and for your review of our hotel. We are excited to hear that Tom, Carissa and Felicia provided you with great hospitality service, in addition to you finding the hotel rooms and all the complimentary amenities provided to be of great value. We did recently complete a renovation of the hotel, as we strive to stay current and on top of our facility and its fittings. Our sincere apologies for the misunderstanding at the front desk and for your technical difficulties. These topics will definitely be looked into and addressed. These reviews are quite helpful to us, furthermore assisting us into looking at where we need to improve upon and continue to provide a great stay for all our guests! We look forward to your next visit at the TownePlace Suites - Albq. Airport.
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STUART
Top Contributor
149 reviews 149 reviews
61 hotel reviews
Reviews in 81 cities Reviews in 81 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed June 24, 2011

My wife and I visit Albuquerque frequently on business and usally spend the night before departure in one of the airport area hotels. We have stayed in most of the hotels adjacent to the Townplace Suites and this one is our favorite. Clean, comfortable rooms and a nice pool area. The gym was small but adequate. The staff were very cheerful and helpful with directions to local restaurants and stores.

We will stay here again on future visits.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at TownePlace Suites Albuquerque Airport, responded to this review, July 7, 2011
We are thrilled to hear that you selected our hotel as your favorite in the area and delighted our staff provided you with cheerful plus helpful service. We truly appreciate your comments as they help us to further improve upon or look for ways to provide the best service we possibly can. TownePlace Suites remains at your service and looks forward to your next stay with us!
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Arkansas
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 27, 2011 via mobile

Stayed three nights, clean hotel, nice sized queen room with full kitchen. Staff is very friendly and attentive. Very small gym and pool is outside.
Typical free breakfast, hard boiled eggs and breads (no hot breakfast).
Overall not a bad place to stay.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about TownePlace Suites Albuquerque Airport

Address: 2400 Centre Ave SE, Albuquerque, NM 87106
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Albuquerque Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
We bring you all the comforts of home in our spacious studio, one and two-bedroom suites so you can look forward to an enjoyable stay in Albuquerque, New Mexico. We are located convienently to I-25 if you are traveling to or from Santa Fe and/or Rio Rancho. We are minutes from the Albuquerque Sunport Airport and offer complimentary transportation from 430AM to midnight. We are also close to other great attractions and amenities such as; University of New Mexico, International Balloon Fiesta Park, Kirtland Air Force Base, Albuquerque Isotopes, Isleta Pavilion, and the new IMAX theatre. Your shopping choices are plentiful and include the Nob Hill shopping district, Coronado Mall, Uptown Shopping Center as well as Old Town Albuquerque. Try one of our transportation packages with the NM Railrunner for convienent access to Santa Fe, NM. We also have a 24-hour staff that is available to assist your every need and we offer complimentary internet as well as a complimentary continental breakfast. ... more   less 
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Also Known As:
Towneplace Suites Albuquerque Airport Hotel Albuquerque
Albuquerque Towneplace Suites

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