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“Not well maintained, public areas dirty” 3 of 5 stars
Review of Drury Inn & Suites Albuquerque

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Drury Inn & Suites Albuquerque
4310 The 25 Way Northeast, Albuquerque, NM 87109   |  
Hotel amenities
Ranked #15 of 146 hotels in Albuquerque
Bentonville, Arkansas
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Not well maintained, public areas dirty”
3 of 5 stars Reviewed May 18, 2013

We were disappointed with this hotel and found it to be overrated. Public areas- lobby floor, front doorways, elevators - were dirty. We saw numerous spills of coffee and sticky soda on the floors and in the elevators. Trash and a beer bottle were outside around the front doors. The a/c didn't work well in our room (window unit with wall thermostat), and the 3-ft light cover above the bathroom mirror fell down unexpectedly near my husband frightening us both. Bed was way too soft. Hotel staff was extremely apologetic and comped our room. Thank you. I wouldn't stay here again unless they improve their maintenance and housekeeping in public areas.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Albuquerque, responded to this review, May 21, 2013
Thank you for taking the time to give us feedback. Whether it is a compliment or a complaint; we love to hear from our guests. I am very sorry to hear that our hotel was a little unkempt on the night of your stay. Rest assured this is not usual for us. I am glad the staff took care of your charges. I hope you will try us again in the future.

Maggie Vaughan
General Manager
Drury Inn & Suites Albuquerque
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184 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
YONKERS
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 17, 2013

We flew to Albuquerque from NY and did some sightseeing after we landed. We were tired but once we checked in, we were able to completely relax. We had a huge room with an extremely comfortable bed and all the amenities you needed. It had a refrigerator and microwave too. One of the better amenities is their 5:30 kickback! You get 3 alcoholic beverages and a light supper with the menu changing nightly. And there's friendly staff taking care of you, offering tourist information and just seeing to your general comfort! This was great because we didn't feel like going out after a day of traveling and sightseeing so it fit the bill. We also took advantage the next evening after a long day of sightseeing. They also have a free breakfast which includes hot and cold items. And free soda and popcorn from 3PM - 10 PM. My husband was totally thrilled with that feature! They also have free phone calls, internet and indoor pool. You have everything you want under one roof. Here is a place where you can feel at home while traveling. Although we didn't have our dog with us, they are pet friendly although you'd have to check at other hotels to be sure. I just wish we had Drury Inn in the Northeast!

Room Tip: The room seemed to be soundproof. We never heard anyone on either side of us nor did we hear the hi...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, MA
Top Contributor
245 reviews 245 reviews
27 hotel reviews
Reviews in 87 cities Reviews in 87 cities
252 helpful votes 252 helpful votes
5 of 5 stars Reviewed May 13, 2013

We stayed here for 2 nights and loved every minute of it. The staff was the friendliest staff I have ever encountered. The manager was always around greeting guests, helping out, and making sure that things were running smoothly. The rooms are always clean and comfortable. The desk clerk did happen to mention that they have smoking rooms on certain floors so keep that in mind when checking in.

It is located right off the interstate so it is easy to find. The 5:30 kickback is great. We didn't even have to leave the hotel to find a place to eat dinner. From 5:30-7:00 they have free food and drinks for their guests including 3 alcoholic drinks for adults. The breakfast is great. They pretty much offer everything. For those of you that don't travel with a laptop, like me, they did have a desktop computer for guests to use. It is in a quiet walled off area of the lobby that also has some couches to sit and relax. Also, in a separate area there is a tv with some couches.

This was our 3rd stay at a Drury Inn and it certainly won't be our last.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 10, 2013

Positive: friendly staff, nightly light meal/drinks/snacks; plenty of seating in dining/lounge areas; large pool; walkable to several restaurants; wireless internet easy to use
Negative: beds WAY too soft; noisy location; very loud A/C system; limited parking; extemely slow elevators

Room Tip: Ask for a room away from the highway side.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Albuquerque, responded to this review, May 15, 2013
We really appreciate your great feedback and kind words about our hotel. You stayed during a very busy time with groups of teams for a baseball tournament. We worked hard to make everyone's stay pleasant and fun. We will continue to strive to improve with our group management and noise levels that it can create. As far as parking goes, I believe you may have missed our large parking lot in the back of the building with its own access that is twice the size of our front parking area. Our guests help make us great, so your comments are appreciated.
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Arvada, Colorado
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 8, 2013

Wonderful hotel. Highly recommend staying here . The room was clean and oder-free. We brought our Chihuahua which was welcomed just as much as we were as we entered the lobby. We saw a cat and a bird also welcomed into the hotel. A very comfortable stress-free atmosphere after a long drive from Denver, CO. The buffets ( dinner & breakfast) and mixed drinks were so unexpected and wonderful. The pool looked inviting along with the hot tub. The work-out room was nice and the machines were in good shape. The grounds were adequate for our Chihuahua to do her business. The room was comfortable. I liked the shampoo,conditioner and soap dispensaries - better then the little bottles at most hotels. Just a really great hotel.

Room Tip: Corner rooms may be better if you have a dog that barks.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Top Contributor
58 reviews 58 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 7, 2013

I stayed in this hotel after it had been open only a few weeks. Nice big soft bed and the hotel was very clean. We requested drinks in our room for when we arrived and they were in our mini fridge. Very nice touch. Wake up call was great.
the only thing I didn't like was that the pool was full of kids. No thanks, LOL

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Texas
Top Contributor
91 reviews 91 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 29, 2013

What can you say. Great staff, clean and comfortable room, great location. I checked in without reservation, received my free drink coupons and was directed to the free hot dinner if I was hungry. I was. A shuttle to the nearest Sandia Casino and back. The staff was very helpful with directions and local attractions to stop by. Again. This is a great place to stay and if I travel back to Albuquerque if available I will make this my stop.

Room Tip: Rooms on the west side are away from the highway and really quite.
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Drury Inn & Suites Albuquerque

Also Known As:
Drury Inn And Suites Albuquerque
Drury Inn & Suites Albuquerque Hotel Albuquerque
Drury Inn & Suites Albuquerque Hotel
Drury Inn Albuquerque
Drury Inn Hotel Albuquerque
Drury Albuquerque
Albuquerque Drury
Address: 4310 The 25 Way Northeast, Albuquerque, NM 87109
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Albuquerque
#9 Family Hotel in Albuquerque
#21 Business Hotel in Albuquerque
#26 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. ... more   less 
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