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“Good stay.” 4 of 5 stars
Review of Hilton Garden Inn Albuquerque Airport

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Hilton Garden Inn Albuquerque Airport
3.0 of 5 Hotel   |   2601 Yale Blvd SE, Albuquerque, NM 87106 (Sunport)   |  
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Ranked #26 of 145 Hotels in Albuquerque
Certificate of Excellence
Corona, United States
Level Contributor
4 reviews
3 hotel reviews
“Good stay.”
4 of 5 stars Reviewed June 4, 2013

The staff I encountered were all very helpful and friendly. However, Shamika (Great American Grill) was a pure delight. Room is large and comfortable. We got a room with a whirlpool tub and it was worth it after a long day on the road. Would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cynthia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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368 reviews from our community

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Lomira, Wisconsin
Level Contributor
217 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed June 2, 2013

The shuttle driver was the highlight of my trip - she stayed 10 minutes late to pick me up from the airport when my flight was 1 hour late. However, there was no food or drink, and no one cared to assist me. After a long day of travel, a beer and a sandwich would have been a delight. No one cared to help.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy M, General Manager at Hilton Garden Inn Albuquerque Airport, responded to this review, June 4, 2013
Dear Valued Guest,

Thank you for taking the time to write in your concerns. We certainly value your input. I am familiar with your stay as you completed a Hilton Guest Survey as well. I do apologize that the desk associate was not able to accomodate your meal request. Unfortunately after midnight in our area there is very limited availability to any food deliveries as well as open restaurants and most pizza deliveries stop at midnight. We do offer a range of items in our pantry for future consideration.

I am pleased however that the shuttle driver was able to assist with your late arrival.

Please know we value your opinion and will share your concerns with our staff to hopefully make the next guest who arrives late and is hungry feel more cared for. My sincerest apologies for leaving you with a less than desireable feeling about our hotel. I hope your future stays prove to be much more satisfying.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 27, 2013

The only really bad thing I can say about the hotel is that the bed could have been softer. I prefer a soft bed. Room was large, clean, and whirlpool tub was relaxing. Breakfast pricey. Close to University.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ferrales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 19, 2013

We were there for a graduation and looking for a good price near the university. What a great price and a great find! The hotel looked great; the rooms are refurbished, clean, and attractive. Staff was always helpful, especially Tele at the front desk. We had good breakfasts and lunches in the little restaurant and the prices weren't terribly expensive. The location was close to Central Avenue, the main university drag for restaurants, and is right next to the airport. All in all, a good spot in Albuquerque...

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gcmiller21445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Desert, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 16, 2013

Price seemed a little lower than surrounding hotels, but about the same after paying for breakfast for two. We don't like duvet bedding, never have, never will. Can't something be done to quite the airconditioners?

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Melvin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centerville, United States
2 reviews
3 of 5 stars Reviewed May 14, 2013

Breakfast was too expensive with most offering complimentary. Air Condintioning loud. Bathroom had water bubble up in bathtub that stunk. Area was close to airport, good location. No room service for food. Over all ok, but not close to the other Hilton Hotels I have stayed at.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Timothy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy M, General Manager at Hilton Garden Inn Albuquerque Airport, responded to this review, May 21, 2013
Dear Guest,

Thank you for taking the time to write in your comments. The Hilton Garden Inn brand does not offer complimentary breakfast. Our Hilton Honors Diamond and Gold status guests do have the option to receive complimentary breakfast as part of our loyalty program. We also do offer room service but only for the dinner hour and that is offered 7 days a week. I apologize if there was any confusion with this service. Additionally, I do apologize for the issues you addressed with the bathroom. This is not a common issue so I will ensure my chief engineer will be researching as to why this type of issue occured in your room.

We certainly want to leave our guest with an overall good feel and I do apologize that we were not able to acheive this with your stay. We do hope you will give our hotel another opportunity. Once again thank you and I do hope your future stays prove to be much more satisfying.

Sincerely,
Cathy Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ortonville, Michigan, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 14, 2013

We were in town for a visit with my son and daughter-in-law for 3 nights and LOVED our stay!! The staff were incredible and always there to help!! We enjoyed the breakfast buffet with the custom eggs.....very fluffy omelets!! The four is us enjoyed the bar area on our last night hanging out with a nice bottle of wine!! Wish I wasn't still full from dinner so we could enjoy the evening menu!! And the best part, 2 minutes away from the airport!!!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albuquerque Airport

Address: 2601 Yale Blvd SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque > Sunport
Amenities:
Bar / Lounge Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Albuquerque
#22 Romantic Hotel in Albuquerque
#25 Business Hotel in Albuquerque
Price Range (Based on Average Rates):
Hotel Class:3 star — Hilton Garden Inn Albuquerque Airport 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque Airport Hotel Albuquerque
Albuquerque Hilton Garden Inn
Hilton Albuquerque

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