I was back in ABQ for work and was looking to book my hotel, and since my last stay at this hotel was not so great, I have stayed away from it over the last several trips to town since Homewood Suites is right down the road and their rates were always within a few dollars when I was in town. There is also a Hampton Inn very close by but it is an outdoor access hotel which in my book is just a motel. BUT this trip the Hilton GI rate had a better rate and so I thought I would give them another chance, and am glad I did. I stayed 3 nights end of April- early May
Since I know better about the parking situation that griped me last time, I pulled up, checked in, went to my room with all my bags and then came down and moved my car into the underground garage. That worked out perfectly.
The hotel has had a nice remodel, and a fresh look in all the common areas. Restaurant was still good service and good food. Managers Reception on Wed Eve was a nice touch. The staff was so much better and attentive than what I experienced before, so kudos to the management who has hired and trained an above par group. Another positive change for this stay.
Now I will say my room could have used a bit of a freshening up. I had wallpaper in my room that was coming off at the seam right next to the bed. I had wallpaper in the bedroom that was coming off. I had a deep jacuzzi tub which was nice, but it appeared to have either come away from the wall a little bit, or the thick caulk line had just opened up or maybe never been caulked at all.. Little things like this maybe others wont notice. I do, but I'm a but particular since I stayed in Hotels over 100 nights last year. Either way a bit unsitely, but not terrible. Toiletries and Soaps were nice. Not the cheap "dish soap" smelling kind of stuff you get in some hotels. The bed was comfortable, and thank you for keeping the 2 feather pillows in the rooms and not going to all foam ones which a lot of properties are doing. Pillows make for a good night sleep in my opinion.
As a Diamond Member I was offered free breakfast OR extra points.. which I find odd. I stay in ALOT of hilton properties, and diamond members almost 100% of the time get the breakfast included. I was surprised I was given an "either - or" choice. I chose xtra points as per my profile, but b'fast would have been nice too. ( just a suggestion mr or mrs manager )
It IS included at the Homewood Suites, and Hampton Inn right on your block.
Because of the condition of the room I couldn't give it a perfect score, but it is much improved over the last time. This property is definitely back on the list for when I come to ABQ as long as their rates stay down and their service stays up.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.