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Hilton Garden Inn Albuquerque Airport: Traveler Reviews

3.0 of 5
2601 Yale Blvd SE, Albuquerque, NM 87106 (Sunport)
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Hilton Garden Inn Albuquerque Airport
Ranked #28 of 144 hotels in Albuquerque
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134 reviews from our community

    Trip type
Traveler rating
    48
    51
    20
    7
    8
Date Rating
Honolulu
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“So convenient to airport”
5 of 5 stars Reviewed November 1, 2012

We needed to be close to the airport for an early flight the following morning. This hotel is extremely convenient and so user friendly. A shuttle is available from 4AM -MN and not only will they take you to and from the airport but also will pick up at car rental center as well as shuttle to and from nearby restaurants ! It took only minutes to reach the USAir check in in the morning.
The rooms are large and immaculate. The front desk is helpful. You cannot beat this location or price if you need to be near the airport.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Comfortable, clean and GREAT staff”
5 of 5 stars Reviewed October 30, 2012

The rooms were clean and very comfortable. I especially want to acknowledge the wonderful staff. We arrived 10/20 and went to the bar for a drink and snacks after a very long trip. The bartender was excellent and very welcoming. The next morning we were meeting some family members for breakfast and the waitress that I spoke to immediately suggested the table she thought would be most comfortable for us and took care of the arrangements. The service was great and the staff helped to make our little family reunion very enjoyable. I would highly recommend the Hilton Garden Inn.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Top Contributor
135 reviews 135 reviews
33 hotel reviews
Reviews in 53 cities Reviews in 53 cities
73 helpful votes 73 helpful votes
“Great experience”
4 of 5 stars Reviewed October 29, 2012

This was a last minute booking as we needed to be close to the airport.
this establishment was a good choice. Rooms are very clean with all the standard amenities. Brittany, the lady at check-in, was friendly, helpful and efficient. A very nice experience overall.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bedford
Top Contributor
50 reviews 50 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Service Plus Experience”
5 of 5 stars Reviewed October 28, 2012

From the time we checked in until our departure, each staff member we encountered went out of their way to assist us in a courteous, friendly, and professional manner.

The room was large and kept very clean.

The lobby was inviting with a fireplace and ample seating strategically spaced throughout the area. Coffee and tea were available at any time, and afternoon fresh cookies were a treat to look forward to after a long day of sightseeing!

Room Tip: Be aware that the individual room unit air conditioners are somewhat noisy and can be sleep disrupti...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“If I could give a score in the negatives I would.”
1 of 5 stars Reviewed October 7, 2012 via mobile

The customer service at this hotel absolutly floored me when I walked in to check inn. Tele, the front desk lady took several calls while "trying" to check us in. I was there for a charity invotational for a hospital. My room was suppose to have been taken care of before we got there. This was not the case. Tele looked at me and dead on said im sorry, but there is nothing i can do. This caused quite the argument considering i had 2 suites booked with a confirmation for two nights and it being balloon fiesta weekend there were no other hotels available. I asked to speak to the manager at that point i was told she would be back later. Stunned as were the three other people in my party i got on the phone to fix the problem. An hour later and an extremely rude manager later who told us she knew Teles customer service was good as she was a long time employee (im thinking friend or family) we were finaly able to get into our rooms to get ready for our charity dinner. The rest of our stay was a nightmare to say the least with Tele always at the front counter with her dirty looks and attitude. Our rooms were not cleaned, no doubt due to the great front desk ladies. I will NEVER stay at one of the hilton properties again, but as the saying goes "you get what you pay for".

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Hilton Garden Inn Albuquerque Airport

Also Known As:
Hilton Garden Inn Albuquerque Airport Hotel Albuquerque
Hilton Garden Inn Albuquerque Airport Hotel
Hilton Garden Inn Albuquerque
Albuquerque Hilton Garden Inn
Hilton Albuquerque
Albuquerque Hilton
Address: 2601 Yale Blvd SE, Albuquerque, NM 87106
Phone Number:
Region: United States > New Mexico > Albuquerque > Sunport
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotels in Albuquerque
Price Range: $
Hotel Class:3 star (3*)
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