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“Shuttle Nightmare” 2 of 5 stars
Review of Guest House Inn & Suites

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Guest House Inn & Suites
2.5 of 5 Hotel   |   2601 Mulberry Street Southeast, Albuquerque, NM 87106 (Formerly Country Inn & Suites Albuquerque Airport)   |  
Hotel amenities
Ranked #86 of 146 Hotels in Albuquerque
Centerville, Utah
1 review
“Shuttle Nightmare”
2 of 5 stars Reviewed October 16, 2013

We stayed there on Oct 5th excited about the Balloon Fest. We checked in and decided to take their shuttle to the activites. The front desk assured us we could call for pick up at anytime. Driver dropped us off and told us where to be picked up about every hour. Returned to our designated spot to find 30 other people that had been waiting for hours. Never saw our shuttle. Finally, late at night a caring volunteer school bus driver agreed to help us and took us back to hotel. No attempt or apologies from hotel to make it right.
We wont be coming back!!

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Guest House Inn & Suites, responded to this review, October 22, 2013
We apologize for the disappointing service you received from the shuttle staff. We always want to make sure our guests receive the best service and we certainly apologize for failing to exceed your expectations during your recent stay. Please know we are working diligently to ensure a similar situation does not occur in the future. Thank you again for your feedback and we hope you will give us another try in this future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    33
    61
    37
    32
    23
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64
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
Columbus, GA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

Clean, comfortable, pleasant. Had a little difficulty operating tv and the desk clerk came and fixed problem. Felt better than home! It is often hard to find such good service. Breakfast ws good as well.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 30, 2013

Okay, the physical location of the hotel may not be the best, although I've not had any problems. The parking lot is well lit and there are security cameras around. For the price, the room is great. The beds are comfortable, there's a nice desk, nice TV, and the bathroom was clean and not too small. The only food immediately nearby (i.e., less than a 2 minute walk) is Burger King and Subway. But if you have a car, then that's not really an issue. My only complaint was that the juice machine wasn't working in the morning, so there wasn't any orange juice for breakfast, but the breakfast itself was good.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

We stayed here 2 nights & because I have a Club Carlson Visa card, we were upgraded to a suite. Honestly, we didn't need a suite for our needs, but it was nice to have a living area with couches and another TV :) The room came with a microwave & fridge which was awesome since we had a lot of leftovers from all the restaurants we tried out. Rooms were clean and quiet. Service was good. Beds were comfy. The pillows could have been a bit fluffier, but they were doable. Pool looked clean although we didn't use it because we forgot to bring swimsuits. There is a computer w/internet & a printer in the lobby for those who need a computer. There are also tables/chairs + a BBQ grill outside near the pool.

TV had a good number of channels and kept us amused for a few hours each night. Selections included LOGO, CW, Natl Geo, Nat Geo Wild, Syfy, Travel channel, Science, Planet Green, and many others.

Breakfast was awesome for being complimentary. First day we had eggs, potatoes and delicious bacon strips for the hot food. Second day we had omelets and potatoes for the hot food. Other food choices included oatmeal, make it yourself waffles, cereal, danish pastry, toast, bagel, muffins and other items I can't recall. Drinks include coffee, milk, and 3 types of juice (a bit watered down).

The hotel is not 5-stars and there were places where you can tell the hotel is a bit old (shower curtain had a small rip, the hotel info's plastic binder cover was broken off, exercise room smelled like equipments), but overall, we enjoyed our stay & plan to stay there again next time.

Room Tip: Not sure, but 3rd floor rooms might have good views depending on the location.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downey
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2013

I love Country Inn and Suites. I know it's a good one! the staff is very helpful, they are trying their very best to make you happy. The BREAKFAST is phenomenal. Everyone loved it. The group that I have arranged loved and swear they will stay next year to this hotel again. The price is decent too for the comfort and hospitality we get from a Carlson. Thank you

Room Tip: It don't matter...all rooms are nice
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torrance, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 12, 2013

I really enjoyed, while s taying there. All the staff were alyways ready to help. They were really kind, helpful! Most facilities were really clean and neat. It was definitley not only comfortable to get rest, but also enough to enjoyed! Just i want to say is awesome!

Room Tip: Restaurant was also nice! you best to go there!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
4 of 5 stars Reviewed August 4, 2013

My stay was pretty good. The front desk was polite enough, and the location was great. The rooms were clean enough, and I thought the presentation was nice. The carpets could do with a little cleaning, but I thought it was fine. When the next door guest was being too loud, the front desk immediately sent someone up when I asked.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Guest House Inn & Suites

Address: 2601 Mulberry Street Southeast, Albuquerque, NM 87106 (Formerly Country Inn & Suites Albuquerque Airport)
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #86 of 146 Hotels in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Guest House Inn & Suites 2.5*
Number of rooms: 80
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Also Known As:
Country Inn And Suites Albuquerque Airport
Country Inn & Suites Albuquerque Airport Hotel Albuquerque
Albuquerque Country Inn
Country Inn Albuquerque Airport

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