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“In walking distance to the Balloon Fiesta” 5 of 5 stars
Review of Holiday Inn Express - Balloon Fiesta Park

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Holiday Inn Express - Balloon Fiesta Park
2.5 of 5 Hotel   |   5401 Alameda Blvd NE, Albuquerque, NM 87113   |  
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Ranked #59 of 146 Hotels in Albuquerque
denver
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“In walking distance to the Balloon Fiesta”
5 of 5 stars Reviewed October 28, 2013

Stayed here during the balloon fiesta and the staff went out of their way to make the stay very enjoyable. There is a great vibe inside the hotel during this time and it shows with the staff as well. Nice pool area, rooms are average but clean. The walk to the balloon park is about 3/4 of a mile and it is faster to walk than sitting in your car waiting to park. I've been to the balloon fiesta three times and the traffic to get in is just horrible. You would think for the cities largest event of the year they would have better infrastructure getting in and out of the park. In the future I will stay at the Holiday Inn Express, even if the rates are much higher.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, November 7, 2013
Dear grantfromcolorado, Thank you so much for staying at the Holiday Inn express Balloon Fiesta Park and for taking the time to let us know about your experience. We are thrilled to hear that you felt that there was a good atmosphere with the staff attitude and that you enjoyed our pool area and the cleanliness of our rooms. We work hard to offer our guest friendly and comfortable accomodation. We acknoledge and we are sorry to hear about all the problems with traffic during Balloon Fiesta, however it is a relief to know you could walk to the event from the hotel and still have a good time. We appreciate your comments and we are looking forward to serve you again in the future. Sincerely, Lily H Front Desk Manager
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80 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Gold Coast, Queensland, Australia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 23, 2013

You have to stay here if your going to go to the Balloon Fiesta in October, don't battle the traffic, stay here and walk, great staff, great breakfast, indoor pool, great rooms, JUST DO IT ... The staff are so friendly and helpful, this os the only place to stay in town .....BLAKE

Room Tip: Book early, and select a room over looking the Fiesta grounds ...
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, November 7, 2013
Dear Nutcracker44, Thank you so much for staying with us at the Holiday Inn Express at Balloon Fiesta Park and for taking the time to give us your feedback. We are so glad to hear that you enjoyed our staff service, breakfast, indoor pool, and that you felt comfortable in our rooms. We are delighted to know that our location was a highlight of your stay since you could 'beat' traffic and walk to the Fiesta event from the hotel and then have a great time seeing the balloons. We will pass on your kind words to the staff and we are looking forward to see you back in our hotel very soon. Thank you! Lily H Front Desk Manager
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Waleska, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 23, 2013

We stayed at the Holiday Inn Express Balloon Fiesta Park 10-10 - 10-13 for the Fiesta. Great place to stay for this event. You can walk to the Park and avoid the traffic about a 25 minute walk with sidewalks and well lit. Great breakfast and Staff was friendly and helpful.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, November 7, 2013
Dear Terrismimi, thank you so very much for staying at the Holiday Inn Express Balloon Fiesta Park and for letting us know about your experience with us. We are so happy to hear that you felt that our hotel is a great place to stay for the Balloon Fiesta Event because you were able to walk to the Park from our hotel and avoid the traffic. We are also glad to know that you enjoyed our breakfast and that you found our staff friendly and helpful. We take our guests' comments very seriously and will be happy to pass on to the staff your kind words. We thank you again for your feedback and we are looking forward to see you here again very soon! Sincerely, Lily H Front Desk Manager
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Colorado Springs, Colorado
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 20, 2013

Normally the Holiday Inn Express properties are a great value and a comfortable stay. This one is way below the average Express property. Getting into the property is a little awkward as it sits behind a Circle K. Parking isn't all that great and it is definitely limited. The rooms are average, but the bathrooms are ridiculously small. The door barely misses the toilet, the counter is short, and the tub is so small, the curtain doesn't stay easily in the tub due to the curved rod. The night staff seems to like hanging out in the back office as they weren't in any hurry to come out and check people in. Breakfast is average, but the breakfast area is crowded and hard to move around with a plate of food. Using their promotion line, it looks like it would be "smarter" to stay at another property in ABQ, including another Holiday Inn Express, which are definitely nicer than this one.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, November 5, 2013
Dear SixManFootballFan,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations prevented you from fully enjoying your time at the hotel. We take all of our reviews very seriously, as they help us to identify areas where improvement may be needed. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Top Contributor
97 reviews 97 reviews
12 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 8, 2013

I plan my travel carefully, so it was unusual that I was looking for a hotel room late at night. Came across this Holiday Inn Express at 1am and hesitated because it was an awkward drive behind a gas station and through another entrance.

Happy with the choice, the last minute rare, the cleanliness of the room and the breakfast.

Had some wi-fi problems but used computer in business area.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, November 7, 2013
Dear caymansilvas, Thank you for staying at the Holiday Inn Express Balloon Fiesta Park and for taking the time to share with us how you felt about your stay. We are so pleased to hear that although at first sight our location did not appeal to you in the end you were happy with the last minute choice because of the cleanliness of the room and the breakfast. I apologize you had some wi-fi problems I assure you we will look into that issue. We appreciate your comments and are looking forward to serving you in the future. Sincerely, Lily H. Front Desk Manager
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Bloomington, Illinois
Top Contributor
120 reviews 120 reviews
16 hotel reviews
Reviews in 49 cities Reviews in 49 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 20, 2013 via mobile

Friendly and knowledgeable staff.

Daily breakfast was varied and we liked the fresh fruit.

We appreciated having the on site laundry during our four night stay.

Small vending machine with dry and candy snacks and assorted colas.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
50 reviews 50 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed July 16, 2013

This hotel is convenient to the highway and Balloon Fiesta park. Our kids enjoyed the pool and hot tub, the free breakfast and the living space in the room. I felt that for the money, it is a wise choice. However, many times when going to the front desk to ask a question, we found no one there. It felt as if it was under staffed in the evenings.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, July 17, 2013
Dear Melissa K,

Thank you so much for staying with us and for taking the time to give us feedback. It makes me very happy to hear that your kids enjoyed the pool and hot tub, the free breakfast and the living space in the room. We are thrilled to hear that you felt that you got a good value product for the amount of money you paid. We really strive to offer the best service to our guests. I do apologize for the times you did not find the staff available when you needed information. We understand how that can impact your stay and I assure you that we will address the issue. Thank you again for your comments and we are looking forward to see you back here soon!

Sincerely,

Lily Hornbrook
(Front Desk Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express - Balloon Fiesta Park

Address: 5401 Alameda Blvd NE, Albuquerque, NM 87113
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 146 Hotels in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express - Balloon Fiesta Park 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Albuquerque North-Balloon Fiesta Park was designed to provide a comfortable stay, whether you are traveling for business or pleasure. We take great pride in our property and our staff is dedicated to providing total guest satisfaction. We are minutes from the Albuquerque International Balloon Fiesta Park and Sandia Casino, with easy access to Interstate 25. Hotel features include complimentary hot breakfast and free local phone calls. Visit Albuquerque, NM and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express - Balloon Fiesta Park Hotel Albuquerque
Holiday Inn Express Albuquerque
Holiday Inn Albuquerque
Albuquerque Holiday Inn

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