We had a family reunion here. There were false fire alarms 3 days in a row...very unpleasant...and disrrupted the babies' naps needlessly.. We couldn't play our DVDs through the hotel TV and no one was available to unblock the TV so we could. No movies suitable for 2 year olds...we have twins...were available. Restaurant service was spotty...we had to hunt down servers for lunch...but the free breakfast was excellent and the service very good. Our room keys were programmed for the wrong checkout day. Result: a long walk around the property to the desk to get the keys reprogrammed. Cribs were unavailable for two nights of our stay, but when we did get them they were free. Facilities for our reunion were inadequate. Our dinner had to be across the street at another facility owned by the Elegante.... a difficult walk for people who are almost 90 years old. The air conditioning in this facility was poor. The room was uncomfortably hot. The staff provided a large fan, but it was so noisy that conversation was impossible while the fan was running, so we turned it off. At the pool one evening, some young people...easily identifiable...became disruptive and management closed the pool altogether rather than simply remove the offenders. Unfortunately, we left some belongings behind at checkout. The housekeeping staff found them and they are being returned to us. We appreciate this very much. Overall, I felt the hotel was grossly understaffed and got the impression that it might be in financial trouble. Whether or not our family might choose to return to this property is open to question. Certainly, if we did, we would expect a higher grade of service and consideration for the price than we received during this stay.
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- Also Known As:
- Mcm Elegante Albuquerque
- Hotel Mcm Elegante