We had been regulars at iTZ since it opened. We've always bought the unlimited passes, the buffet, and had a great time. Last time we went for our sons birthday and again we bought 4 buffets and 4 unlimited passes which is $108 without tax, roughly $115 with tax. We were surprised that when using our unlimited game cards we weren't allowed to play any games that gave you prizes, or tickets. It didnt used to be this was amd I failed to see the 4mm fine print at the bottom. When I asked about it they simply said they had changed it and too bad. The place was a disaster. Dirty tables, trash on the floor, old food was out. When I asked a worker when they might put out new pizza (which took 15 minutes just to find someone to ask) they said "later". Real helpful. The ice cream machine was broken the entire experience was a joke. They advertise unlimited game cards but its really only unlimited on 30% of games and none that little kids want to play so we spent another $40 on another game card so the kids could play games that gave tickets. There's also a lock out system so it's not truly unlimited. If you play a quick game then want to play again you're "locked out" for a specific amount of time. For being "unlimited" they sure have a lot of limitations. So, for $155 we had old, cold food, in a filthy atmosphere, with rude service, and no dessert. All of this might have been overlooked but I called the next day to speak with a manager who I guess wasn't in. I emailed my complaint via the "contact us" feature on the website and never got a response. I guess our $155 that we spend 4-6x a year or $620-$930 a year was meaningless and not worth a response. That in my mind solidified that management does not care about your concerns or experiences. I noticied someone else reviewed them with similar complaints and the manager responded ignoring the fact that their dinning experience was awful, and instead just listed their prices, it's insulting. Why would I return someplace where the employees were rude, the food was awful, the place was filthy, the tables weren't cleared, the prices were high, the unlimited passes were limited, and nobody responded to my concerns? Addressing someone's concerns by explaining how they can spend more money is absolutely terrible business in my opinion. Even at the groupon price I would not ever spend one more dime at this place. Since that time we've been going to Hinkle family fun center. It's always fun, and the employees are always really nice. I'm in no way affiliated with Hinkle, I work in the medical field. I'm simply a mom who enjoys taking my young kids out to have fun. I believe we all work hard in our careers and considerimg the current economy customer service, one would think, would be a priority. I'm not going to spend hard earned money and waste my limited and precious family time in a place that doesn't appreciate, or value my clientage or can even be bothered with providing me a response to my concerns.
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