This was the first trip to Albuquerque for my sister and I, and we liked both the city and this intimate boutique hotel. The owners did an outstanding job renovating the historic, conveniently located property. We loved the many clever references to the hospital that preceded it. There are several inviting areas on the first floor to sit and relax, both inside and out. The staff is pleasant and was very helpful, offering great recommendations for dining.
Our room was small, especially with two beds, and it didn’t have a seating area. It faced a highway and was a little noisy (I live in downtown Chicago so had no trouble, but some might.) The bed was unbelievably comfortable. The bathroom was spacious, the shower over-sized, the toiletries better than most, and the comfy robe a pleasant surprise. The room and bathroom were immaculate throughout our three-day stay. There’s free coffee on each floor in the morning, especially appreciated by caffeine addicts like us.
We looked in on the rooftop lounge one night, and it was hopping. You can get a meal here and even sit outside and watch the sun set. Unfortunately, we never made it back to the hotel until it was dark. Oh well, next time. Although there’s no restaurant, the hotel offers a complimentary breakfast. During our stay, it fell short. The pastries were stale, the fruit bowl consisted of apples and apples, and the salty quiche was not edible. Additional free amenities include parking (which many Albuquerque hotels charge for), plus a shuttle service to local attractions.
There were a few issues. We were first assigned a room across from a big party in progress… we complained and were moved to another floor. Once in our room, we reported a problem with the sink… the engineer arrived ten minutes later and fixed it. There weren’t enough towels and hangers for two people, but extras arrived just five minutes after we asked for them. Later in the day, we had a problem with the HVAC, which necessitated another prompt visit from the engineer.
You can encounter issues at any hotel, but it’s the response of the staff that determines whether or not you enjoy the remainder of your stay. We enjoyed ours. It’s apparent this hotel is focused on customer care, and with a little more effort on the part of the owners, it could be five stars.
Note: I noticed criticisms in some of the reviews that do not take into account that this is an intimate boutique hotel, and its goal is to deliver that experience. If you’re looking for the amenities of a chain (room service, bellmen, full-service restaurant), you’ll probably be happier at a Hilton or Hyatt.