My wife and I enjoyed a great birthday weekend in Albuquerque, and a huge part of that was result of staying at the Hotel Parq Central.
It is a first-class facility across the board. There are great ameneties (free parking, free shuttle service, free internet access, 24-hour fitness room, jetted hot tub, free breakfast).
The rooms and hotel as a whole are beautifully designed, and very spacious. It is conviently located by the freeway but the soundproofing they have done with the walls/rooms makes you unaware of anything outside. There is also a very hip bar on the roof where you can have a great view of the city/sunset while enjoying some reasonably-priced snacks and cocktails/drinks.
As great as all of those things are, what stood out the most is the customer service there. It is simply amazing. The staff goes above and beyond in everything to make your stay tremendous.
The genuine care and committment to a high level of excellence in this area is unlike anything I have ever seen at a hotel. They treat you like you are family. Bottom line is that whenever visiting Albuquerque, there is only one place someone should look at in staying.
Here are some examples from our three-night stay to show that point. There are more, but these should give you an idea...
*A staff member helped us with our bags during our check in. She then got in the elevator with us and escorted us up to our room to make sure that there were no issues whatsoever.
*The free breakast station is open very early each day, but it is staffed throughout the morning. The staff member has a list with all of the guest's rooms, and they cross people off the list as they come down to eat. They will stay there until all of their guests have eaten.
*I wanted to order some flowers for my wife's birthday. The staff member asked what type I wanted and how much I wanted to spend. They took care of everything from that point on, including delivering them to our room, and simply charged the cost of the flowers to my card (no delivery fee even).
*I went down to eat alone on the morning of my wife's birthday because she wanted to sleep in. The staff at the front desk and at the breakfast station told me to make sure to tell her happy birthday. While I only dealt with one person in ordering the flowers, somehow everyone on staff had been given the word that it was her birthday. They helped me prepare a to-go tray so I could take breakfast back to the room for her. Later when we were heading out for the day, the staff at the front desk all shouted happy birthday to her as we got off the elevator. They all then wished her happy birthday throughout the day every time we were in the hotel.
*While I was working out in the fitness center, a staff member stopped in quickly to ask how I was doing. She asked if I needed anything, or if they could do anything (such as open the window) to make my workout more enjoyable
*We asked at the front desk some basic questions about heading up to Santa Fe for a day of fun. The staff members proceeded to not only give us some ideas on what to do, but also looked up the specific address for where we wanted to go and printed out directions and a map from mapquest
*The day of our departure, they stored the flowers for us past our checkout time (nearly four hours) so we could have some lunch and do some shopping. Then since we did not have a good way to store the vase for our 3 1/2 hour drive back home, they emptied out their own supply box to put the vase in it. They helped us pack newspaper around the vase, allowing us to get it home without it breaking or falling over.
Bottom line, when traveling to Albuquerque the Parq Central is your place!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.