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“Won't stay anywhere else!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Albuquerque Airport

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Holiday Inn Express Hotel & Suites Albuquerque Airport
2.5 of 5 Hotel   |   1921 Yale Blvd. SE, Albuquerque, NM 87106   |  
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Ranked #12 of 146 Hotels in Albuquerque
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
“Won't stay anywhere else!”
5 of 5 stars Reviewed June 1, 2014

I had booked a room for my family's road trip to Colorado. Upon are arrival, we were greeted by a friendly young man at the front desk and even with us needing more than just "a room for the night" he was more than happy to accommodate our needs.

The rooms were clean, roomy and comfortable. The WiFi was fast and efficient. The breakfast options offered each morning were plentiful, bountiful and enjoyable.

I was so impressed with my stay that I booked a room for on our way back from Colorado. I know no matter what brings me to the Albuquerque area, this is where I'll be staying.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, June 20, 2014
Dear Ashley H,

Thank you so much for your kind review on Holiday Inn Express Albuquerque Airport! We are very pleased to hear that you enjoyed your stay and that our team members made your night! If you happen to know which employee helped you out, we would love to give him great recognition! Thank you for choosing to stay with us and making Holiday Inn Express Albuquerque Airport your choice of lodging! Have a great weekend and we look forward to seeing you again soon!

Yours in Hospitality,

Angel Ortega
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Penasco
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

We appreciated the kindness of staff in working with us for special family needs. The pool and sauna were excellent...though the hot tub was out of order. For some reason there was no conditioner in the bathroom, but we never got around to asking for any. We thoroughly enjoyed our 2-night stay. We would stay there again!

Room Tip: If your family is with you, ask for a suite!
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, May 30, 2014
Dear Lisa S,

Thank you for your review on Holiday Inn Express Albuquerque Airport! We are glad to hear that you and your family enjoyed your stay here with us and our team was kind to you! We deeply apologize for any inconveniences you have experienced here with us during your stay. Please contact us on your next trip into Albuquerque as for we would love to make this us to you. We look forward to hearing from you! Have a great evening!

Warm regards,

Angel Ortega
General Manager
(505) 338-5255
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 28, 2014

After arriving from the airport we checked in. Typically we are given an upgrade due to our status with priority club, however it was not available. As a platinum member we were not welcomed or given a gift that typically comes with each stay. They were aware that we had a two night stay under separate reservations but did not mention anything about reissuing the keys on the second night. We came back to the room at 2 pm and could not get into the room-went down to the front desk and that took another 20 minutes to process. Upon going back to our room it was being cleaned so we then had to sit in the lobby and wait for it to be ready.

On a positive note the bed was comfortable, but overall the experience with the front desk put a damper on our short two night stay.

  • Stayed May 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, May 30, 2014
Dear Richa2tl,

On behalf of our entire staff, I want to apologize for the inconveniences you have experienced during your stay. We take our guest comments and concerns very seriously and we want to ensure that everyone is to have a memorable and relaxing stay. At your convenience, would you please contact me for I would like to get further information about your stay and make sure that the proper training is taken place to prevent any future inconveniences? Thank you so much for bringing these matters to our attention and thank you for your loyalty as an IHG Rewards Member!

Sincerely,

Angel Ortega
General Manager
(505) 338-5255
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 22, 2014

We stayed here upon our arrival in Albuquerque. We had a great bed with our choice of firm or soft pillows in a quiet room. We stashed our yogurt in the mini fridge and had dinner at Annapurna, a good vegetarian place just off Yale and near the University. We liked the hotel so much that we made a reservation for the night before our flight home. Then in nine days, we tried to see all the the beauty of New Mexico and came back to the hotel exhausted. They kindly let us stay 3 hours past checkout time so we could rest. We had a leisurely, free breakfast in the lounge, then watched "The Big Sleep" on TCM. It was just what we needed.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, May 30, 2014
Dear Twainsriver,

Thank you so much for your review on the Holiday Inn Express Albuquerque Airport! We are very happy to hear that you enjoyed your stay and got all the rest you needed before a long day of travels. We hope you got to see everything that you wanted to while visiting the Land of Enchantment! Should you find yourself back in Albuquerque, we look forward to seeing you again! Have a great day!

Warmest regards,

Angel Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 16, 2014

Nice enough, pleasant kitchen staff, typical Holiday Inn Express "suite," which means a longer room - but when the toilet is found to be nasty when you walk in, why would I care about anything else this place did? That, and the internet service was the worst I have experienced in the last three years. And I stay in rural places where you're lucky to get phone service.

Room Tip: Ask for a room with a clean bathroom. Apparently it's not something to take for granted.
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  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, May 22, 2014
Dear KSJGM,

Thank you for your review and giving us the opportunity to correct the inconveniences you have experienced here with us. We definitely take all of our guests comments very seriously and appreciate the chance to correct them. Please contact me at your earliest convenience for I would like to get some more information from you.

Thank you so much again for bringing this to our attention and I look forward to hearing from you soon! Have an amazing weekend!

Sincerely,

Angel Ortega
General Manager
(505) 338-5255 Hotel
(505) 450-9644 Cell
angel@tnjgroup.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynnfield, Massachusetts
Top Contributor
73 reviews 73 reviews
8 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 13, 2014

Although the room decor is one of those sleek modern styles that make me uncomfortable, the beds more than made up for it. It was the first time I have had 8 hours of sleep in years. Even the pillows were heavenly. It cost a bit more than some of the competition (We checked.), but it is getting worth it to get a night's worth of the sleep you are looking for.

The most important part for me, even more than the sleep is that the whole facility is smoke free. We tried La Quinta first but they only had smoking rooms left. I got a key to one of those rooms to see if I could sleep in the smoke residue and I could not at all. Hence we left them for this hotel which I had never tried before.

Their all-inclusive breakfast is a bit better than others in that there is ham, turkey sausage, and cheese-filled omelets in addition to the carby foods, but still there are no fresh kale smoothies.

Room Tip: There are no hoops to jump through to get to their rooms that I can see. We had a room next to the...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, May 22, 2014
Dear Carfash,

Thank you so much for your kind review on our Holiday Inn Express Albuquerque Airport! We are happy to hear that you enjoyed your stay and was able to get some good rest! Especially for not getting the rest you need while traveling. We would like to apologize for not having fresh kale smoothies for you while you were here but we will definitely see what we can do for you on your next trip into Albuquerque. We look forward to hosting you again!

Have a great weekend!

Warmest regards,

Angel Ortega
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, New Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 23, 2014 via mobile

We go to albquerque several times a month and We have stayed here a few of those times and just love the location and pool. Rooms are spacious and quiet. We stay mostly for our son so he can swim when it's cold outside. Would recommend and we will be back for sure.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review, May 22, 2014
Dear Tpotter74,

Thank you for your review on our Holiday Inn Express Albuquerque Airport! We are happy to hear that you and your family enjoy your stay here and continue to choose us as your host hotel. If there is anything else that we can do for you during your stay, please do not hesitate to contact us at any time! Have an amazing afternoon and we look forward to seeing you again soon!

Kindest regards,

Angel Ortega
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Albuquerque Airport

Address: 1921 Yale Blvd. SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Albuquerque
#20 Family Hotel in Albuquerque
#47 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Albuquerque Airport 2.5*
Official Description (provided by the hotel):
Nestled at the base of the Sandia Mountains, our Albuquerque airport hotel's property offers majestic mountain views and an opportune location near outstanding attractions like downtown Albuquerque, Historic Old Town, Journal Pavilion, Isotopes Park, Balloon Fiesta Park, Sandia Tram, and Sandia and Isleta Casino. If you're traveling with kids, the Albuquerque Zoo and Natural History Museum are also nearby.Looking for outstanding hotels in Albuquerque? Consider staying with us, as we offer perks like a 24-hour fitness center, complimentary breakfast bar and high-speed Internet access throughout this Albuquerque hotel. For great deals and amenities, our modern hotel is definitely the smart choice! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Albuquerque Airport

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