Hotel staff were great: let us check in a bit early, responded quickly to a leak in the bathroom sink, and even quicker when we found someone had left glass at the bottom of the pool: it was quickly closed. When we returned to the same hotel 3 days later before our flight out, the pool was being refilled. All staff were helpful and friendly. The typical HIE breakfast, but some "extras" in the breakfast room: a free Lending Library of books, and free New Mexico/ABQ postcards. Our only complaint were lumpy pillows: not much difference between firm and soft! But overall a great value, and close to the ABQ airport and rental car return. (There is even a carwash/vacuum next door if you need to clean the car before you drop it off!) Didn't need the shuttle, but literally 5 minutes from airport.