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“Disappointed with listed service.” 3 of 5 stars
Review of Hawthorn Suites by Wyndham Albuquerque

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Hawthorn Suites by Wyndham Albuquerque
2.5 of 5 Hotel   |   1511 Gibson Blvd SE, Albuquerque, NM 87106   |  
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Ranked #61 of 146 Hotels in Albuquerque
Bowie, Maryland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Disappointed with listed service.”
3 of 5 stars Reviewed September 30, 2010

Our room was ready and clean, but had towels for only 2 people, when the reservation stated there were 3 of us. Could not call the front desk because the phone service was not working, both within the hotel and to call into the hotel from an outside phone. When we returned our rental car and needed to be picked up by the van service, that proved to be impossible because of the phone problem. We had to take a cab from the airport and were promptly reimbursed by the hotel clerk on duty, but the damage of being very aggravated was already done.

  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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566 reviews from our community

Traveler rating
    154
    189
    125
    60
    38
See reviews for
187
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Albuquerque, New Mexico
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 29, 2010

This is a decent no-frills airport hotel. The price is good. I wanted a "test run" to see if it would be a good hotel for tailgaters for the stadium to stay in. There were two main issues: 1) They promised me an early check-in time of 2:00 PM, but when I showed up (I had to get a ride from someone as I didn't have a car) they told me they were short-staffed and I wouldn't be able to check in until about 4:30-5:00. This was very inconvenient for me as this was the height of grilling time before the 6:00 game. So I had to leave the tailgate and get a ride again to check in. 2) Housekeeping entered my room the next morning not even 2 seconds after knocking when I was still in bed and the do not disturb was ON THE DOOR. This is unacceptable. I am really in the maybe column about recommending, but there is not that choice listed. For the price, it was decent, but there were some big no-nos as well.

  • Stayed September 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
4 of 5 stars Reviewed September 24, 2010

The room was very spacious and the bed was extreamly comfy, plenty of pillows. I wish they had had a hot tub, that would have been great after being on the road all day. O and if you are a smokeer becarefull they surprize you with a 10.00 charge for the room.

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ballwin, Missouri, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 26, 2010

We enjoyed our stay at the Hawthorne Suites. The beds were very comfortable. Breakfast was good. The service was friendly and prompt. The pool needs attention, but other than that we were pleased with the experience.

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Placentia, ca
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2010

I stayed here on the way home from picking up my girlfriend from W Virginia. We were both very pleased with the attendants service as well as the overall room quality.
The attendants were extremely friendly and helpful. We needed a place to eat for dinner and some recommendations of places to see that evening and the lady at the lobby was very helpful and pointed us in the right direction.
This hotel is VERY quiet, I almost felt guilty making noise entering and leaving our room. The room was very basic but covers all the amenities. I was also pleased to see that they had very comfortable recliner and huge bed with good quality mattress and sheets.
The room appeared to be very secured and we felt safe staying there.
The only thing that I didnt like about the room was that it shared a door with my neighbor.
Overall, I would recommend this room to all my friends and family. A+ for the money.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Albuquerque, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 30, 2010

I stayed here for two weeks and enjoyed the room and amenities, but the halls, and public areas of the hotel were usually not clean and well maintained. The hall looked like it didn't get vacuumed often, the pool was dirty, the halls smelled of old cigarettes, and the eating area looked a bit grimey. I ended up skimming the pool myself to take a dip! On the other hand, the room had a down comforter, microwave and fridge, and hihgh sped wifi.

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Austin, Texas
1 review
2 of 5 stars Reviewed July 28, 2010

My non-smoking room smelled like somebody smoked there. The smell was very strong. The area with tables downstairs was dirty. I arrived with a co-worker and we were going to review our presentation downstairs, but tables had smudges of butter on them and there were crumbs all over the chairs.

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Albuquerque

Address: 1511 Gibson Blvd SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Best Value Hotel in Albuquerque
#34 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Albuquerque 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Hawthorn Suites by Wyndham Albuquerque, New Mexico Prides Itself on Treating Every Traveler like Family. Enjoy an Extended Stay with Southwestern Hospitality in the Heart of New Mexico. Just Minutes from Downtown and Less than One Mile from Nearby Albuquerque International Airport, this Hotel is also near the University of New Mexico-UNM and the Albuquerque Convention Center. Take advantage of our Complimentary Airport Shuttle Service to and from the Airport. Whether you Stay for One Night or an Extended Stay, for Business or Leisure, our Convenient Location and Service will Cater to your Expectations and Guarantee you a Memorable Visit during your Stay in Historic Albuquerque. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Albuquerque Hotel Albuquerque
Hawthorn Suites Albuquerque

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