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“Fine place close to airport” 3 of 5 stars
Review of Hawthorn Suites by Wyndham Albuquerque

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Hawthorn Suites by Wyndham Albuquerque
2.5 of 5 Hotel   |   1511 Gibson Blvd SE, Albuquerque, NM 87106   |  
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Ranked #61 of 146 Hotels in Albuquerque
Los Alamos
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Fine place close to airport”
3 of 5 stars Reviewed July 23, 2013

It was a good place to recover after a long international flight. It was pretty quiet and the bed was comfortable. The bathroom could have been cleaner. The staff was outstanding!

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, September 23, 2013
Dear Valued Customer,

We hope to see you as a regular guest and we highly appreciate your awesome candid review.

Thank you for pointing out the areas we can improve on .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

Traveler rating
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    189
    125
    60
    38
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Charlottesville, Virginia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 23, 2013

My family had a recent stay in this hotel with mixed experiences. The front desk and shuttle driver were pleasant. The hotel is also in a good location. However, the building is quite dated (70s/80s look) and worn. The rooms are not suites. They are quite small (not like the spacious look in the pictures), and I don't think a rollaway bed would comfortably fit. I was disappointed to learn that one room in our party did not have a mini-fridge and microwave in their room (as advertised on the website), and they had to request one. There were also plumbing issues and a few bugs in their room. It seems like the hotel had few towels to go around (two wash cloths, hand towels, and bath towels for a two-queen beds room per day). The towels were also quite thin and worn.

Again, the people were friendly. However, some of these issues were disappointing given the amount of money spent in total with the hotel. I think the hotel needs to invest in renovation and updating their amenities.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, September 23, 2013
Dear Valued guest,

I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs.

We would like to thank you for pointing out areas we can improve on.

We will look into the issues you faced at our hotel and correct them immediately.

Once again we are very sorry that your stay was not 100% satisfactory
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Murrieta
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 19, 2013

nice, clean and quiet. Staff was excellent; we were in a no smoking room and when we entered, it smelled liked it was a smoking room. We were quickly assigned to another room without any problems, receiving an apology for the inconvience.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, September 23, 2013
Dear Guest,

Thank you so much for your kind words. Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in NM,

Once again thank you for your kind words!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chico, California
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 18, 2013

This motel was clean though the decor was a little tired. They had a pool which became the main attraction each afternoon. We stayed a week to visit family in Albuquerque. There was a cushy pillow mattress topper, over which they placed a bath blanket to cover it. The trouble was that there was no way to secure it to the mattress itself, so each night the wrinkles it left made it look like our bed had ocean waves. My husband described it as "sleeping on a bed of nails." The hotel room had adequate amount of room and a fridge and microwave. The breakfast wasn't bad, but in the week we ate there, the menu never varied so I did get bored with it. nonetheless it was an okay place to stay. For people on a budget this is a reasonable place to stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis M, General Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, August 1, 2013
Dear nannygoat778, It is very important for us to offer our guest a good night sleep. I will be sharing your comments with our housekeeping staff to make sure those inconveniences with the bed get resolved. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Albuquerque

Address: 1511 Gibson Blvd SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Best Value Hotel in Albuquerque
#34 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Albuquerque 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Hawthorn Suites by Wyndham Albuquerque, New Mexico Prides Itself on Treating Every Traveler like Family. Enjoy an Extended Stay with Southwestern Hospitality in the Heart of New Mexico. Just Minutes from Downtown and Less than One Mile from Nearby Albuquerque International Airport, this Hotel is also near the University of New Mexico-UNM and the Albuquerque Convention Center. Take advantage of our Complimentary Airport Shuttle Service to and from the Airport. Whether you Stay for One Night or an Extended Stay, for Business or Leisure, our Convenient Location and Service will Cater to your Expectations and Guarantee you a Memorable Visit during your Stay in Historic Albuquerque. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Albuquerque Hotel Albuquerque
Hawthorn Suites Albuquerque

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