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“Needs a remodel” 2 of 5 stars
Review of Hawthorn Suites by Wyndham Albuquerque

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Hawthorn Suites by Wyndham Albuquerque
2.5 of 5 Hotel   |   1511 Gibson Blvd SE, Albuquerque, NM 87106   |  
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Ranked #60 of 146 Hotels in Albuquerque
A TripAdvisor Member
“Needs a remodel”
2 of 5 stars Reviewed October 4, 2012

The beds were fine and the rooms were adaquate. The hotel in general is in need of major remodel. Everything looks tired and old. Then maintence man runs around with a plunger and the elevator lights do not work for the floors and the flooring shows wear. The intternet was very poor. It kept on dropping off. The only place we could do work was in the lobby. Very poor when you need to do business!
It was a good value for the stay compared to other places but I have stayed in other Hawthorn and this one lacks the quallity compared to others we have stayed at.
This is my somewhat objective opinion.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam J, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, October 12, 2012
First of all I would like to apologize that your stay was not 100% satisfactory. It is our goal here to make sure that each guest is 100% satisfied and his needs are taken care of. I will make sure that any problems you faced will be corrected . I encourage you to please give us one more try and I will make it worth your time. we highly appreciate you bringing these issues to our attention.

Thank you so much for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • French first
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English first
Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 2, 2012

While decent enough for the price I paid, I would not opt to stay here again. The hotel clearly had not had any renovations done in several decades. I expected more from a Hawthorne Suites. I would have rated the hotel with two stars.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam J, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, October 12, 2012
First of all I would like to apologize that your stay was not 100% satisfactory. It is our goal here to make sure that each guest is 100% satisfied and his needs are taken care of. I will make sure that any problems you faced will be corrected . I encourage you to please give us one more try and I will make it worth your time. we highly appreciate you bringing these issues to our attention.

Thank you so much for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 2, 2012

Very nice room, nicely decorated. The carpet was obviously new, and the room was complete with bar/sink, microwave, and refrigerator. The lighting was good.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam J, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, October 12, 2012
Dear Guest,

Thank you so much for your kind words. Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in Albuquerque, NM .

Thank you for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CARLSBAD
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 1, 2012

We needed to be close to the airport, and this hotel is. It was acceptable, but not luxurious. Didn't see amenities. Couldn't get the coffee pot to work. They put us in a room with no frig or microwave at first. We moved to another room.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam J, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, October 12, 2012
First of all I would like to apologize that your stay was not 100% satisfactory. It is our goal here to make sure that each guest is 100% satisfied and his needs are taken care of. I will make sure that any problems you faced will be corrected . I encourage you to please give us one more try and I will make it worth your time. we highly appreciate you bringing these issues to our attention.

Thank you so much for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Top Contributor
201 reviews 201 reviews
81 hotel reviews
Reviews in 94 cities Reviews in 94 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed October 1, 2012

Here for 2 nights on Route 66 tour. Better hotel than some of the "chains". Good to have free computer use. Pool clean as were rooms.

Breakfast fine........ as Brits we are now missing our biscuits & gravy!!!!!!!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam J, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, October 12, 2012
Dear Guest,

Thank you so much for your kind words. Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in Albuquerque, NM .

Thank you for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MILFORD
1 review
4 of 5 stars Reviewed October 1, 2012

Good breakfast----larger than usual rooms. Reg. was nice, kept things really cold. ( a must for me) Good shower preassure and good comfortable bed. For the price, I would certainity stay there again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam J, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, October 1, 2012
Dear Guest,

Thank you so much for your kind words. Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in Albuquerque, NM .

Thank you for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 30, 2012

An easy walk to the Lobos Stadium, The Pit and Sports Complex. Clean rooms with minifridge, coffee maker & microwave, lots of cable choices, shuttle will take you to the University, sports complex, airport, decent breakfast with hot and cold choices, coffee in lobby, seasonal pool, easy shot to Old Town, Sandia Casino and Tram and other attractions. Very pleasant and helpful desk staff. A good choice and value for the location/amenities esp for those visiting the University of NM.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam J, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, October 1, 2012
Dear Guest,

Thank you so much for your kind words. Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in Albuquerque, NM .

Thank you for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Albuquerque

Address: 1511 Gibson Blvd SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#46 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Albuquerque 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Hawthorn Suites by Wyndham Albuquerque, New Mexico Prides Itself on Treating Every Traveler like Family. Enjoy an Extended Stay with Southwestern Hospitality in the Heart of New Mexico. Just Minutes from Downtown and Less than One Mile from Nearby Albuquerque International Airport, this Hotel is also near the University of New Mexico-UNM and the Albuquerque Convention Center. Take advantage of our Complimentary Airport Shuttle Service to and from the Airport. Whether you Stay for One Night or an Extended Stay, for Business or Leisure, our Convenient Location and Service will Cater to your Expectations and Guarantee you a Memorable Visit during your Stay in Historic Albuquerque. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Albuquerque Hotel Albuquerque
Hawthorn Suites Albuquerque

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