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“Everything was great” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Midtown

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Holiday Inn Express Hotel & Suites Midtown
2.5 of 5 Hotel   |   2500 Menaul Boulevard NE, Albuquerque, NM 87107   |  
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Ranked #78 of 146 Hotels in Albuquerque
guyinlosangeles
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Everything was great”
5 of 5 stars Reviewed November 18, 2013

Arrived at 130am...front desk was great. A baggage cart wasn't around...but the clerk went out of his way to find one for us.

Rooms were very nice and comfortable. Great beds and quiet location.

My only request...of any of the HIE...is that the complimentary breakfasts were less loaded on the sugar and carbs.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy G, Director of Sales at Holiday Inn Express Hotel & Suites Midtown, responded to this review, December 6, 2013
Dear Guy In Los Angeles,

Thank you for your recent review. It's sounds like you had a long day of travel into Albuquerque. I am so happy to know that our night manager was accommodating and took care of you.

We are also happy that you got a good nights rest and that the beds made your night comfortable.

RE: Breakfast offerings, during a recent HIE / IHG conference, some of the concerns about breakfast were addressed and they are reevaluating the menu. In the meantime, please don't hesitate to put in a request during your stay. We will do our best to accommodate any dietary restrictions or requests.

Thank you for choosing Holiday Inn Midtown during your stay. We hope to see you again during future travels into the area.

Happy Holidays!
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171 reviews from our community

Traveler rating
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    15
    11
    9
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Any
English first
Norman, OKI
Top Contributor
72 reviews 72 reviews
62 hotel reviews
Reviews in 42 cities Reviews in 42 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 14, 2013

This HIE is a decent place when you are in Abq. Staff is great, room decent, breakfast typical HIE fare with Tanya making sure everyone had all they needed.

As mentioned in the other reviews this is a great central location to get anywhere around the city as needed. Applebees across the parking lot.

If you are looking for a hotel with lots of happenings around it, this is not the place. If you have a car and can be mobile on your own it is a great location.

Room Tip: High level north side rooms are probably best.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy G, General Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review, November 25, 2013
BConWayOU,
Thank you for the wonderful comment regarding your recent stay with us. The property is centrally located in the midtown area. We also provide a shuttle that will take you to your destination within 5 miles as well!
We take pride in our guest satisfation and look forward to seeing you on your next visit to Albuquerque.
Thank you-Mandy
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Lawton, Oklahoma
1 review
5 of 5 stars Reviewed November 13, 2013

My wife and I were on a short trip for her birthday. What a pleasant experience we had staying in Albuquerque and being treated to the exceptional service by Tania and Viola. They kept the breakfast bar stocked, every food item at the proper temperature and were very, very helpful. They made us feel right at home. Thank you, both!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy G, General Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review, November 20, 2013
ProfessionalEE,
Thank you for choosing our property for your birthday get away! I am pleased that our staff made your birthday joyful.
Mandy
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El Paso, Texas, United States
1 review
5 of 5 stars Reviewed November 11, 2013

Staff was extremely friendly, great room for business purposes. Personal thanks to Tanya and Viola. Viola kept my room very clean and it was a pleasure to see Tanya every morning as she took great lengths to make sure we were taken care of for the breakfast. Great attitude.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy G, General Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review, November 25, 2013
FredB,
Thank you for the great feedback regarding your previous stay with us. I am pleased that the staff made your stay comfortable and enjoyable. We take pride in our guests and our property. We look forward to hosting you on your next visit to Albuquerque.
Thank you-Mandy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph, Canada
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 11, 2013

No problems; nice breakfast; good nights sleep. Will keep in mid if ever passing thru again. Easy access to highway and yet no highway noise. Didn't know about staying up on floor 5 but it was fine. Hopefully this will help some others if they are just passing thru Albuquerque.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy G, Director of Sales at Holiday Inn Express Hotel & Suites Midtown, responded to this review, December 6, 2013
Dear TryinforbIrdies,

Thank you for your recent review, and thank you for choosing Holiday Inn & Suites Midtown, when we know you could have chosen any hotel off the interstate.

We are pleased that you enjoyed your stay and that your stay was acceptable, however next time you are in town, we will try to shoot for excellent!

Enjoy your holidays, and we hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed November 10, 2013

Over paid, over charged, Under serviced and was specifically told NO to the shuttle request to the early morning airport shuttle. The Balloon people had everything booked. So I had to hire a limo to take me to the airport. When I got downstairs the morning of my flight, the breakfast people had called in sick, so no breakfast...and both shuttles were available and empty....It was un believable at this place. I have never been given such bad service in all the thirty years I have been on the road and overcharged to this extent. Stay away from NM during the "Balloon festival"
Oh and when I complained, I wa rudely told to go away. And when I wrote a scathing review on Holiday Inn site, they blocked, and deleted it.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review, November 27, 2013
Dear Num1Adam,

Thank you for posting a review of our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences.

Thank you for staying with us and we hope that we can better serve you next time.

Sincerely,

Connie D
Case Manager
IHGCare
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Seattle, Washington
1 review
5 of 5 stars Reviewed November 9, 2013

I would like to thank Ronnie and Tanya for taking care of me so well while I was staying.
I loved breakfast, customer service, the way the room was set up, and staff's big smile!!!!
I stayed for three days and I was able to sleep very well.
When I get a chance to come to Albuquerque again, I would like to stay here again!!

Ronnie, thank you for being so helpful and nice to me!!!!

Tamaki C.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy G, General Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review, November 20, 2013
TamakiC, Thank you for the great feedback regarding your recent stay at our property. We take pride in our guest satisfation, I am pleased that Ronnie and Tanya made your stay pleasant. We look forward to your next visit!
Thank you-Mandy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Midtown

Address: 2500 Menaul Boulevard NE, Albuquerque, NM 87107
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#78 Casino Hotel in Albuquerque
#78 Spa Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Midtown 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express Hotel and Suites Albuquerque Midtown. Our all-suites hotel is centrally located in Albuquerque near the intersection of Interstates 40 and 25 and only a few miles from the Albuquerque International Airport. Our friendly staff invites you to experience our spacious and comfortable suites featuring the Express Bedding Package. All rooms at our Albuquerque hotel are equipped with a microwave and refrigerator for your convenience. An Applebee's restaurant is located adjacent to the hotel as well as an array of enticing shopping and dining options. The Holiday Inn Express Hotel and Suites offers easy access to attractions such as Old Town, the Indian Pueblo Cultural Center, Balloon Fiesta Park, and Sandia Peak Tramway. Business travelers will enjoy our hotel s close proximity to Intel, Lockheed Martin, University of New Mexico, Kirtland Air Force Base, Sandia Labs and General Mills. Complimentary local shuttle service is available from 7 AM - 10 PM. During your Albuquerque visit, be sure to enjoy all the amenities our hotel has to offer, including free high-speed Internet access throughout the hotel, complimentary Express Start breakfast buffet, a brand new business center, fitness center, and a heated outdoor pool. We look forward to making sure you have a great stay! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Midtown
Holiday Inn Express Albuquerque
Holiday Inn Albuquerque
Albuquerque Holiday Inn

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