My boyfriend and i stayed here when we were in town for a conference to save some money but instead we had a $400 tablet stolen from our room while we were away during the day!
We filed a police report as soon as we discovered the tablet missing and went to speak with the lady at the front desk. She immediately accused the maid and actually forced us to confront her in person, which was very awkward since it could have just as likely been somebody else who had access to the room. She finally put us in touch with the owner who has responded in a wide variety of insulting to deceitful ways. He initially accused the maid, then accused us of trying to scam him, then finally pretended to start a long, drawn out "claims process" and asked for our police report and receipt for the tablet. After sending him all of the documents he asked for he completely changed around saying that we hadn't provided him any "proof"! Why did he insist we spend all that time scanning and sending him those documents then?!
In the end he came up with some little story about creating an employee training video (obviously to cover his own butt) but that does not change the fact that the management is deceitful and not at all concerned with customer satisfaction or providing a safe environment. I highly discourage anyone from staying at this hotel!
- Official Description (provided by the hotel):
- Downtown Travel Inn is a newly remodeled and renovated property. All the amenities at the inn are brand new; from the bedding to the LCD flat screen televisions. We have wireless internet throughout the whole property and also offer a business center computer. We offer great quality at affordable prices. Please come and check us out next time your in Albuquerque. ... more less
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- Also Known As:
- Americas Best Value Hotel Albuquerque