We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenient location, friendly service” 4 of 5 stars
Review of Holiday Inn Express & Suites Albuquerque Old Town

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save Saved
You added Holiday Inn Express & Suites Albuquerque Old Town to your Saves list
Holiday Inn Express & Suites Albuquerque Old Town
2.5 of 5 Hotel   |   2300 12th Street NW, Albuquerque, NM 87104   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #4 of 146 Hotels in Albuquerque
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Convenient location, friendly service”
4 of 5 stars Reviewed August 25, 2014

Things started out rocky. Reservations for me and a colleague were unrecognizable even with our confirmation numbers. Dates for our week long stay on business were incorrect and names appeared on our reservation of people we did not know. The hotel was near full capacity with little wiggle room to correct the error. Fortunately Ms. Penny took the time to work with both of us to get everything straightened out. She was patient and personally went to check on our new rooms to make sure they were ready. I ended up in a comfortable handicap accessible room, with no complaints. Mr. Penny checked in with us later on to make sure we were settled in. She greeted us every day and helped coordinate my cab ride to the airport. A week later when I couldn't find the cab receipt (it was supposed to be electronic, but was not sent to my email as expected), I called the hotel and Ms. Penny kindly connected me with the cab company from which I successfully received a receipt. As any seasoned traveler knows, a friendly, attentive, helpful hotel desk agent can make all of the difference.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, August 28, 2014
Thank you for taking time to write a review about the Holiday Inn Express & Suites Old Town. It's good to hear that Penny was able to figure out your reservation and get you in to a room. Again Thank You and we hope to see you soon.

Sincerely,
Haleah Todd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

316 reviews from our community

Traveler rating
    190
    98
    19
    4
    5
See reviews for
91
107
16
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Ossining, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 23, 2014 via mobile

What a great 2 night stay we had at the Andaluz! The hotel is spotless our two room suite was comfortable and clean. Tons of space for clothes etc! We got a great deal for their 'anniversary jubilee' and that made our stay even more special. Only negatives are the location, while it's central (downtown), there are few people on the street. But if you have a car the valet parking is worth it and then you can get anywhere quickly. The other slight issue was that when we checked in the person never told us we had free valet parking and free drinks! I remembered about the drinks and when my husband went down to ask, they said 'oh here is a letter for you', which actually outlined the drinks and free valet. Small detail and we should have remember too but I do think reception should have had that ready for us. They also have an outside bar on the second floor which is delightful. The hotel decor is also very modern but with a southwestern flare. Loved this hotel and all staff were friendly and welcoming. Highly recommend this hotel!!

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2014

This Holiday Inn is the best Holiday Inn in the country! I stayed here for business this past week and it was a great hotel from check in to check out. The employees are extremely professional and friendly. I was made to feel welcome from start to finish. My room was quite the entire time and very comfortable. The facilities were also very clean and included all the amenities that one would need. Most importantly, the hotel is located in a great location near downtown and the main roads through Albuquerque. I will definitely stay here again and recommend to all! Finally, I would like to compliment Jalena and Penny at the front desk for starting me off on the right foot from the very beginning, especially after my long drive from Phoenix. They are so friendly and welcoming and do a fantastic and professional job! They should be commended for being the best hotel team in Albuquerque! Thank you and I enjoyed my stay!

Room Tip: Jalena and Penny will help you! They do a great job! Just ask them!
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, August 28, 2014
WOW...Thank you so much for taking the time to write a such an amazing review. Jalena and Penny are a joy to work with, they are passionate about making sure each guest has a memorable experience. Again thank you for taking the time to celebrate our Holiday Inn Express & Suites Old Town Team and we look forward to your next visit!!

Sincerely,

Haleah Todd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed August 22, 2014

I've stayed at many Holiday Inn Express Hotels and chose this one while traveling across country because it had the best and most reviews along our route in Albuquerque. I've been an IHG member for quite some time and have had a variety of "experiences." This was one of the best because of the cleanliness of the hotel, well maintained amenities and professional/hospitable treatment by the staff. It's very convenient for visiting Old Town and has restaurants in walking distance. If you've been to a HIE and felt the disappointment starting with the check in, than you will appreciate this place. I checked in at 630 pm and there were still three staff members at the counter (including the manager). I was greeted warmly and the remainder of the stay was just as pleasant.

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, August 28, 2014
The Holiday Inn Express & Suites wants to Thank You for taking the time to share your recent experience with us. I am glad we were able to accommodate during your travel across the country, and we look forward to seeing sometime soon!!

Sincerely,

Haleah Todd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 14, 2014

Great, great, great place to stop on a road trip. Extremely friendly staff (one of the guys on the night shift remembered my name the next morning and asked how my family was doing), pristine rooms, great breakfast. Very good price. Not really sure what more you can ask for. It is very close to the Old Town Square (short drive), and just off the interstate. Ideal hotel.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Greenwich, Connecticut, United States
1 review
5 of 5 stars Reviewed August 14, 2014

The rooms were very comfortable and spacious. The service was superb with knowledgeable staff to direct us to good restaurants, shopping and sites. Pool and hot tub were a real plus.
The location was convenient, right off the highway and very close to Old Town. Almost everything we wanted to do was usually a drive of 10 minutes or less.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

Stayed here on 8/1 on our way to visit friends in the Dallas area. Our stay at the Holiday Inn Express in Old Town Albuquerque was great. Nice, clean room was big enough for our family of 4. Check in was super easy and the staff was very friendly. They suggested different options of restaurants for dinner. Best part free breakfast with more than enough food choices to satisfy my family. Easy access on and off the 40 freeway. Cheap gas across the street for easy fill up to get back on the road. If we make the car trip to Texas again we will stay here for sure!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express & Suites Albuquerque Old Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Address: 2300 12th Street NW, Albuquerque, NM 87104
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Albuquerque
#6 Business Hotel in Albuquerque
#9 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Hotels.com, Booking.com, Orbitz, Travelocity, Priceline, BookIt.com, Despegar.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Express & Suites Albuquerque Old Town reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Holiday Inn Express And Suites Albuquerque Old Town

Owners: What's your side of the story?

If you own or manage Holiday Inn Express & Suites Albuquerque Old Town, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.