We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great for families, good location” 4 of 5 stars
Review of Holiday Inn Express & Suites Albuquerque Old Town

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Holiday Inn Express & Suites Albuquerque Old Town to your Saves list
Holiday Inn Express & Suites Albuquerque Old Town
2.5 of 5 Hotel   |   2300 12th Street NW, Albuquerque, NM 87104   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #4 of 146 Hotels in Albuquerque
Santa Fe, New Mexico
Top Contributor
70 reviews 70 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
“Great for families, good location”
4 of 5 stars Reviewed March 19, 2013

I think this is a great place to stay; it's right near the Cultural Center and across from a Travel Center and a Walgreen's! The staff are unbelievable; they found me one last room when the city was sold out and the computers were down! Traditional warm pool and wide variety breakfast.
A bit noisy, because this is a family hotel for sure! Pool is crowded with kids but its just a fun, fun place with friendly folks everywhere! Book ahead and don't let happy kids bother you. A bit worn with lots of traffic, but not to worry, still a good place to be. Pool area needs more attention regularly also due to kid behavior. Ask for rooms on mountain side.

Room Tip: Ask for rooms on mountain side.
See more room tips
  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, April 26, 2013
DoctorB325,

Thank you for your feedback. I am glad to know that our team was able to find you a room with us. I love our location as it is at the center of just about everything you would want to do in Albuquerque. Close to both interstates makes it easy to get anywhere in the city. We hope to see you on your next trip!

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

334 reviews from our community

Traveler rating
    202
    103
    20
    4
    5
See reviews for
95
114
17
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Arkadelphia, Arkansas
1 review
5 of 5 stars Reviewed March 19, 2013

We stayed here with one of our groups on one of our motorcoach tours. It was excellent location, excellent service and would highly recommend to others. A Good Experience.
Francis Custom Tours - Arkansas

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, April 26, 2013
Mary F,

Thank you for your review and recommendation. We were happy to have your group with us and look forward to working with you again in the futrure.

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KS
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 17, 2013

Stay here on 24 Nov 2013. First apprence was impressive, arrive late did not notice the area around the hotel. Check in was very good and quick, got our key and head to the elevator. Getting off the elevator is when things went bad. The hallway looked as if they had not been clean for at least a week or there was some sort party that night. The room was somewhat clean, not up to my standards, however it was late. Woke up early around 4:30 to see if there was any coffee, the front desk clerk mention he was going to make some, left room at 5:00 am, there was not coffee available. We had to get gas so we though we stop at the gas station across the street, this is when we notice the area was not the safest. The gas station had bars on the windows, gas pump had bars across the pumps and there was a police officer on duty there. Great coffee, but did not feel very safe.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, April 9, 2013
Dear Tom O,

Thank you so much for taking the time to leave us your feedback, we value your loyalty to our brand and hotels. Please accept my sincere apologies for the shortcomings you have experienced during your stay and if you feel unsafe because of the area. Rest assured, your safety and comfort is the utmost important to us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cocoa Beach, Florida
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 17, 2013

My wife and I checked in on the evening of 11 March, 2013. The hotel was very busy and surprisingly much larger than some of the other Holiday Inn Express hotels we'd seen. We went across the street to see if we could get a quick sandwich from the Arby's at the gas station on the corner. Unfortunately, they were closed at 10 PM and we were a little too late. Domino's saved the day. The room was clean and quiet even though the hotel was still pretty busy. Breakfast the next morning was also very busy but the food was good in spite of the relentless crowd of hungry diners.
We had no problems with the room temperature or amenities and all in all, our stay was quite comfortable. If we're in Albuquerque again, I've no doubt we'd stay at the same hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, April 26, 2013
Mac32931,

Thank you for taking the time to review our hotel. We appreciate your feedback. I am glad to hear that you found the hotel satisfactory to your needs. I hope the next time you and your wife are in Albuquerque that you will stay more than a night. We will be happy to offer you a wonderful restaurant recommendation.

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 14, 2013

I am a return customer to this hotel We first stayed here a few years ago because of it's proximity to a conference we were attending. Since then, I have made this hotel an overnight stopping point on several road trips. My most recent stay was in Dec 2012. Very comfortable beds, well appointed rooms. Super clean hotel. Well functioning equipment in the fitness room. Great choices for breakfast, even for the health conscience! Very friendly staff. I always feel well rested after staying here.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, April 26, 2013
relevart2006,

Thank you, thank you, and Thank you! I am so glad to hear that we are your hotel of choice when you are in Albuquerque. Our housekeeping staff does such a great job keeping the rooms spotless. I love the choices for breakfast and we are always thinking of what else our customers would llike. We look forward to seeing you on your next trip.

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2013

Stop was here for the night on our way to the grand canyon. Lounge is warm and welcoming with a nice fire. Small seating area is off to the side if you wanted to enjoy the complimentary paper in peace. Complimentary water bottles in check in. Room was clean and well appointed. Pull out couch allowed all 5 of us to have a bed. Indoor pool was small but fine for our little ones to work off some energy. All appreciated the complimentary freshly baked cookies at bedtime and the the suite shop was fully stocked with all kinds of snacks including microwave popcorn. Movies in the room would have been fun if we had more time. Literally across the street from the cultural center. Native dances at noon on Saturdays and Sundays. Short drive to Old Town. I guess you could walk but not pedestrian friendly. Not a big deal as parking was easy and available. Hotel offers a big binder of restaurants with printed directions. Very helpful but we opted for dinner at Farina which was worth the drive into downtown.
Breakfast was an upgrade from the last HI Express. Lots of fresh fruit, well stocked and the room is large enough to accommodate a crowd.
Overall I highly recommend.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, April 26, 2013
Elizabeth G,

Thank you so much for your review of our hotel. I am so glad that you found everything to fit your needs while you were staying with us. After a long drive or flight we like to offer out Priority Club members water upon check-in. I am happy to know it is appreciated. The smell of those cookies are so nice at check in time or for after dinner. It sounds like your family had a fun filled time. We look forward to seeing you again on your next trip to Albuquerque.

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Page, AZ
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 3, 2013 via mobile

I stayed at this hotel for a week while attending class at the adjacent Indian Training Center. The hotel was clean throughout. The staff were all helpful. Breakfasts were filling and flavorful. I could not ask for any more from a hotel.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, March 5, 2013
pagecarl,

Thank you for your review and for choosing our hotel for your stay! I am happy that you found our hotel to be just what you needing during your week of training. Hope to see you again soon. Don't forget to recommend us to your friends, family and co-workers.

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express & Suites Albuquerque Old Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Address: 2300 12th Street NW, Albuquerque, NM 87104
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Albuquerque
#5 Business Hotel in Albuquerque
#7 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Orbitz, BookIt.com, Priceline, Travelocity, Agoda, Cheap Tickets, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Express & Suites Albuquerque Old Town reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Holiday Inn Express And Suites Albuquerque Old Town

Owners: What's your side of the story?

If you own or manage Holiday Inn Express & Suites Albuquerque Old Town, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.