We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express & Suites Albuquerque Old Town: Traveler Reviews

2.5 of 5
2300 12th St. NW, Albuquerque, NM 87104
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Express & Suites Albuquerque Old Town
Ranked #11 of 144 hotels in Albuquerque
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
HIExpress.com Travelocity Venere.com
and 8 more sites!
Traveler Reviews
Room Prices
Write a Review

162 reviews from our community

    Trip type
Traveler rating
    82
    61
    11
    4
    4
Date Rating
Wichita, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Outstanding customer service and location”
4 of 5 stars Reviewed February 4, 2013

This HoIiday Inn Express (HIE) staff should be the standard against which the IHG corporation bases all its properties. It is obvious that management of this property understands the concept of customer service and staff attitude.
Housekeeping was timely and complete. The breakfast was appropriate for the HIE price range. Common area maintenance (painting, etc.) was good and on-going. The only comments for improvement were minor and passed on to a receptive front desk: (1) housekeeping should keep a better eye on bathroom "paper products" (don't be chintzy about supplies, even if customers do walk off with an occasional box of tissues); (2) the front entry doors were occasionally erratic in opening (cleaning of the tracks and lubrication should take care of this); (3) because of the location at a major intersection, the next renovation of rooms/suites on the intersection side should include more window soundproofing (a third pane?); (4) the room thermostat(s) need upgrading/replacement (indefinite feel when changing modes).

However - will we stay at this HIE again? - most assuredly!

Room Tip: Rooms/suites away from the intersection would be quieter at night
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask AFSBob about Holiday Inn Express & Suites Albuquerque Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
February 5, 2013
AFSBob,

WOW! Thank you for the wonderful compliment! Without our guests we would not be here. This is something that we all take very seriously and is also why we are in the hospitality business. We appreciate your observations as well as your recommendations. We will be looking into the items you listed. Have a great day! We look forward to seeing you again.

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
1 review
“Excellent Customer Service”
5 of 5 stars Reviewed January 20, 2013

I've stayed a many, many hotels and this one had some of the best staff I've ever dealt with. From the front counter staff, to the lady serving breakfast, I was extremely satisfied. Exceeded expectations.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tbellchoc about Holiday Inn Express & Suites Albuquerque Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
February 5, 2013
tbellchoc,

Thank you for taking the time to review our hotel. We appreciate it more than you know. Your comments put even bigger smiles upon all of our team member to know that they are some of the best ever! Thank you again. We look forward to your next trip to Albuquerque.

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Great place to stay in Albuquerque!”
5 of 5 stars Reviewed January 19, 2013

This hotel is clean, and the staff is wonderful. I was greeted cheerily when I arrived and the check in process was quick and efficient. Penny at the front desk even called my room about a half hour after I settled in to check if everything in my room was satisfactory. I have stayed in many hotels, and have never had the staff call to inquire if my room was satisfactory! I know that if I had found anything amiss (which I did not), they would have had it fixed in short order. If I stay in Albuquerque again, I will definitely stay here.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sammi112345 about Holiday Inn Express & Suites Albuquerque Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
February 5, 2013
Sammi112345,

Thank you, thank you, thank you! We can't thank you enough for your review. I couldn't agree more - Penny does a wonderufl job at our Front Desk, always friendly and so caring and our staff truly cares about the cleanliness and most of all our guests. We always want to make sure you have all you need while you are with us. Come back to visit us again.

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Comfortable and Cosy”
4 of 5 stars Reviewed January 17, 2013

Stayed at the Holiday Inn Express for 2 nights travelling from Australia. We were really satisfied with the price and the location of the hotel. The complimentary breakfast which is provided daily adds to the value with free wifi and friendly staff (Harris Balkin) Would highly recommend this hotel to anyone travelling through albuquerque.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask GLA2694 about Holiday Inn Express & Suites Albuquerque Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
February 5, 2013
GLA2694,

Thank you for your review! I am glad that you found our location to fit your needs (price, breakfast, and wi-fi). Harris is a wonderful asset to our team and I am glad that you had a moment to speak with him. We hope to see you again on your next trip to or thru Albuquerque!

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Outstanding”
5 of 5 stars Reviewed January 11, 2013 via mobile

I have to write this review so people know how good this place is because it really is outstanding. My kids loved the pool and the front desk staff Penny was just great. Location was very convenient parking was spacious and the breakfast area was very good. Hotel is only four years old.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DamionBrown about Holiday Inn Express & Suites Albuquerque Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
February 5, 2013
DamionBrown,

YAY! I am so happy that you and your kids are happy with our location and our staff (Penny). Thank you for taking the time to let others know that we are a great find in Albuquerque. Hope to see you on yoru next trip.

Kathleen E. Holguin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
Holiday Inn Express Hotel & Suites Albuquerque Airport
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Albuquerque
Romantic
Nativo Lodge Albuquerque
Nativo Lodge Albuquerque 4.0 of 5 stars 368 reviews
Luxury
Four Seasons Resort Rancho Encantado Santa Fe
Four Seasons Resort Rancho Encan... 4.5 of 5 stars 219 reviews
Near the beach
Monterey Non-Smokers Motel
Monterey Non-Smokers Motel 4.5 of 5 stars 228 reviews
Great value
Doubletree by Hilton Albuquerque
Doubletree by Hilton Albuquerque 3.5 of 5 stars 300 reviews
Show Prices ABS:HotelCheckRates-d92786?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1026062?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d277740?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d98703?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Albuquerque hotels
Holiday Inn Express Hotel & Suit... 4.5 of 5 stars 119 reviews Hotel Parq Central 5.0 of 5 stars 532 reviews La Quinta Inn & Suites Albuquerq... 4.5 of 5 stars 236 reviews Hotel Andaluz 4.5 of 5 stars 432 reviews
Show Prices ABS:HotelCheckRates-d1580161?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1901934?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d506435?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d92752?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 144 hotels in Albuquerque, ranked by popularity

Been to Holiday Inn Express & Suites Albuquerque Old Town? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Also Known As:
Holiday Inn Express And Suites Albuquerque Old Town
Holiday Inn Express & Suites Albuquerque Old Town Hotel
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Address: 2300 12th St. NW, Albuquerque, NM 87104
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotels in Albuquerque
#19 Family Hotels in Albuquerque
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Venere, Booking.com, Hotels.com, Olotels, Cheap Tickets, Priceline, Expedia, Hotwire and Agoda so you can book your Holiday Inn Express & Suites Albuquerque Old Town reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Express & Suites Albuquerque Old Town, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Express & Suites Albuquerque Old Town
Enter dates & see best prices* (from HIExpress.com, Travelocity, Venere.com, and 8 more)
Enter dates 1 night 2 nights
Show Prices