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All 144 Albuquerque hotels

Holiday Inn Express & Suites Albuquerque Old Town: Traveler Reviews

2.5 of 5
2300 12th Street NW, Albuquerque, NM 87104
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Holiday Inn Express & Suites Albuquerque Old Town
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87%
Ranked #8 of 144 hotels in Albuquerque
Most recent review
4 of 5 stars Reviewed December 23, 2012
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170 reviews from our community

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Top Contributor
114 reviews 114 reviews
90 hotel reviews
Reviews in 76 cities Reviews in 76 cities
171 helpful votes 171 helpful votes
“A Fine Choice for Any Traveler”
4 of 5 stars Reviewed December 23, 2012

Motels in Albuquerque seem, for the most part, to pop up wherever a builder and his investors can find an empty lot. That certainly seems to have been the case with the Holiday Inn Express Old Town which, though more or less across the street from the large Indian Pueblo Center, is blocks away from Old Town itself. On the other hand, this large motel-hotel is less than a mile from the I-40 freeway and little more than that from the I-25, the two main interstates that bisect New Mexico.
Like most HIEs throughout the country, this offers travelers just about anything they might want, from a comfortable night's rest to a reasonably pleasant continental breakfast in the morning. Check-in and out is quick and the front desk personnel, especially the night staff, outgoing and very friendly.

My wife and I have been to Albuquerque on many occasions and stayed at many different motels when we done so. If none of them have overwhelmed us with their excellence, we have never been disappointed in any of them either. Certainly the HIE Old Town is also a fine establishment and, if there is nothing that makes it stand out above all the others, any traveler will be pleased if they choose it when stopping in the city.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
December 25, 2012
BigP,

Thank you for taking time time to review our hotel. I am glad that you have found nice hotels and good service during your visits to Albuquerque. I do hope that you will continue to stay with us when you and your wife are in Albuquerque again, we would love to try to overwhelm you with our excellence.

Kathleen E. Holguin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City, Maryland
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Worth every penny!”
5 of 5 stars Reviewed December 10, 2012

Chose this while driving route 40. Easy and convenient to get to. Penny at front desk gracious and welcoming both when we called ahead and on arrival and checkout. Room immaculate and even though we were on the interstate side heard nothing once we closed the blackout curtains. Standard complimentary breakfast and USA Today to read. Would definitely recommend and return to.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
December 25, 2012
DoDeCo,

Love the title! We love Penny too. She certainly does a wonderful job making our hotel each guests home away from home. I love the tip on the blackout curtains, good to know. We hope you will stay with us again on your return trip on I-40. Thank you for reviewinig our hotel.

Kathleen E. Holguin
General Manager
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Pittsburgh, PA
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
“Great stay”
5 of 5 stars Reviewed December 9, 2012

Nice new hotel on the outskirts of old town. Neighborhood a little dicey but right across from Indian culture center which is great. Rooms are spacious and nicely appointed great breakfast. There is a pool and it is located very near I-40 and I-25.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vacationlover061 about Holiday Inn Express & Suites Albuquerque Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
December 25, 2012
vacationlover061,

Thank you for reviewing our hotel. We appreciate the feedback and I'm sure future traveler do as well. We look forward to having you as our guest again. Happy Holidays!

Kathleen E. Holguin
General Manager
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San Jose, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Winter break Texas trip”
5 of 5 stars Reviewed November 30, 2012

Great service by the staff, I wish they had little better breakfast... I went with my sister and her kids ... It was nice the concierge was a great help........... We only a night there while we were traveling to Dallas TX... THANKS...............

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nazish76 about Holiday Inn Express & Suites Albuquerque Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
December 6, 2012
Nazish76,

Thank you for taking the time to review our hotel! We really appreciate it. I am glad you enjoyed your stay. Should you have further suggestions regarding breakfast options I would be happy to pass them along to our parent company. We are always looking to improve. Hope to have you as our guest again!

Kathleen E. Holguin
General Manager
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Lehigh Valley
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Excellent value”
5 of 5 stars Reviewed November 20, 2012

We thoroughly enjoyed our stay. Very teasonable rate. Good breakfast. Nice pool. Very clean. Overall, we were very happy with choice.

We had 2 bedroom suite which was huge. Unfortunately it faced the street and was somewhat noisy.

Sara worked the night shift and was excellent. We joked with her asking about the freshly baked cookies. 1/2 hour later she called our room and stated the cookies were ready. Nice service!

The location was convenient but you will need a car. Old town is about 1 1/2 miles away. Walgreens across street with a convenience store next door. Highway 40 is right there.

In sum, we were very happy with HIE.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
December 6, 2012
TonyLehighValley,

Thank you for choosing our hotel during your time in Albuquerque. I am glad that you enjoyed the space that your suite had. I do like the layout of those rooms as well, plenty of room for a family. Sarah is so great at what she does, she truly is one of our many faces of what hospitality is. Our location is wonderful as it is so close to both interstates. I do have to agree that a car is necessary if you are staying mulitiple nights. However the city bus is always another option. There are a handful of stops nearby. We look forward to having you as our guests again!

Happy Holidays!

Kathleen E. Holguin
General Manager
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Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Also Known As:
Holiday Inn Express And Suites Albuquerque Old Town
Holiday Inn Express & Suites Albuquerque Old Town Hotel
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Address: 2300 12th Street NW, Albuquerque, NM 87104
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotels in Albuquerque
#16 Business Hotels in Albuquerque
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 
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