Things you will find in this hotel: 1) Friendly, family oriented service from owners who deeply care about you as their guest. 2) A nice breakfast, even when we were late she set it all back out for us. 3) Clean rooms, just wonderful cleaning service, fantastic job on both days we stayed. 4) Comfortable rooms, good beds and pillows, big TV. 5) Great value. However, be prepared if you are a hotel chain vacationer, you won't find a) State of the art laundry facilities, the laundry room is the same one they clean in, so the facilities are not modern. b) The ability to put things on your room tab or get access to a shop to get things, 7-11 and cash are your friends here. c) Big pool with extra towels (the pool is nice and well heated but very small, and towels were in short supply that night), d) Extra room keys, this is apparently a big deal for them. e) Around the clock desk service, my phone wouldn't ring anyone at the desk several times I tried it. If you appreciate local value with outstanding service, in an area that is sort of spotty (its not the hotel district on the North side, but its close to Old Town and the Zoo area), then this might be the perfect stay for you. I keep going back and forth between 4 and 5 stars because she upgraded our room and it was an outstanding value for what we paid. However, I usually stay at big hotels and the non room tab/shop thing bothered me, especially because the vending machines were empty as well, thus necessitating a late night trip to 7-11.