I love staying at Hyatt Place hotels -- usually -- because the rooms are very large and comfortable, the decor is tasteful, and the services fit exactly what I need. This time, however, I was very disappointed. First, I had an exceptionally difficult time figuring out how to get to the hotel. The address, when using a GPS, takes you to the drive in front of the airport. I could see the hotel, but there wasn't any way to get there. I finally figured out that I had to exit the airport, travel north, turn on a little street that winds around through an industrial area, and turn between two other hotels in the area.
When we arrived, the desk was not staffed. There were guests at the bar, and I could hear people talking, but we stood for at least 5 minutes waiting, in spite of the fact that the staff were literally around the corner yukking it up with the guys at the bar.
When we got to our room, I discovered that the toilet would not flush properly and needed attention, and called to the front desk. Half an hour later no one had been there so I called again, and was informed that the young lady was the only one there and could not leave, and she couldn't tell me how long it would be. 20 minutes after that, a young man finally came to the room, snaked the toilet, and left. Later that night, as my daughter and I were getting ready for sleep, I discovered that the sink also would not drain if the water ran for more than a few seconds. My daughter ended up brushing her teeth over the bath tub, and we went to sleep.
We ordered dinner from the "gallery kitchen" which wasn't spectacular but ok. Breakfast was good.
One thing I didn't know is that this hotel DOES have a shuttle to the airport. We could have turned our rental in the night before and not paid for an extra day if I had known that. The website doesn't say anything about a shuttle.
All in all our stay was frustrating and disappointing. I would probably stay somewhere else if I'm needing a hotel near the Albuquerque airport again.
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- Also Known As:
- Hyatt Place Albuquerque Airport Hotel Albuquerque
- Hyatt Albuquerque
- Albuquerque Hyatt Place