I'll start by saying I'm a Hyatt Platinum, soon to be Diamond member, and I love the Hyatt Place hotels. They're a great value, and they're a step above your traditional "business" style hotels. I booked this hotel last minute for my mother and I to visit family. I booked the rate that included a $25 food credit, and I planned on using all of it. My mother checked in earlier in the day, and went about her plans. I came straight from Vancouver, BC the same day via DFW, so I just wanted to relax before our visits the next day.
I arrived at the airport, and I called the hotel to send the shuttle to the airport. It seemed as though it took quite a while, as the hotel is extremely close to the airport. About 25 minutes later, the shuttle arrived, and I was on my way. I checked in, and went up the room. I ordered a chicken quesadilla and a caesar salad. The quesadilla came without chicken! But they were very prompt in preparing me another one at no charge of course. I'm not sure picky about these kinds of things. They're more humorous to me than anything.
Oh, also, when I told my shuttle driver I was a music producer, he rapped for the next minute or so... That was a mistake on my part, but a humorous twist in my day.
All in all, if you need a place to stay near the airport that has a shuttle, go for it! Also, the Hyatt Place has probably the best free breakfast of the "business" hotels.