We recently stayed in this hotel for the second time. The first time, minus children, and we got a wonderful King room. The second time with our kiddos, and somehow our online reservation for a king room ended us up in a handicapped king room, which was, to be honest, lower in quality than the last room we had stayed in. Hmm.
However, the breakfast staff was very courteous, as well as the evening desk clerk. When we left for the day, I left a DND in our lock because our children left their electronics in the room, but upon return, our room had been cleaned anyway. I was fussing about it in the hall as a gentleman walked by, asking what was wrong. It turned out that he was the housekeeping manager, and he apologized profusely. About 15 minutes later the room phone rang, and it was the same gentleman apologizing again for the mishap; he offered free entrees and asked if I would like anything in compensation, but we were going out to dinner, so I declined.
The next day as we were packing, I checked under the bed to make sure we did not leave anything, and there was a hairbrush.... and it WASN'T ours!! I mentioned it to the gentleman, as he was there checking us out and he offered a discount for our stay. I thought that despite the issues, the staff was polite and thoughtful, and very aware of ways to help a person to feel better about it.
Aside from that, the stay was quiet, peaceful, and comfortable. No nasty window units, instead a nice thermostat to control the room's air. The room appeared clean and tidy, and we had no other problems at all!