We managed to snag a double room only 3 weeks out from the last weekend of the balloon festival. Hotel is right off interstate and easy to get to. Rooms are suites, spacious and clean with all amenities needed and two vanities. No room service or spa, and check in is through a kiosk in the lobby, which confused our Master degree minds for a minute . Great breakfast in the morning and cute coffee shop open late in the lobby for drinks and snacks. Staff very friendly and prompt. We burnt out a hair dryer and another was delivered shortly. We had two doubles and 2 couples in our room, the only thing was the beds we definitely doubles, not queens, but we comfy. When you are spoiled by a king normally, it's an adjustment, but good reason to snuggle.

We had to drop our rental car off by 1pm so we called to see if we could get an early check in - no problem. We checked in and the staff were friendly and efficient. We then went to drop off the car and they came to pick us up after we called. The staff recommended the Nob Hill area for lunch and wandering through stores. The shuttle brought us there and later picked us up (after a pick up call). Both drivers were friendly and informative. Beds were very comfy (we prefer firm mattresses), room was clean and had everything we could need. We will definitely stay here again.

We've had some great experiences with Hyatt Hotels. This location had a lot of positives, upon arriving the hotel staff greeted us, introduced themselves, offered a tour of the amenities and even gave us welcome phone call after we checked into the room to double check if the room was ok; this was excellent service.
The room was nicely upgraded, huge flat screen TV that was adjustable to either watch from bed or on the sofa. Granite counters, mini fridge, coffee maker, bar sink, lots of great lighting. The bed was comfortable, a little firm but still supportive with great pillows.
The sofa was nice but had some questionable stains on it, we just laid the extra sofa blanket on it so we didn't have to think of what we were sitting on. The shower should be upgraded, it was cheap, fiberglass, the shower head was terrible. It did the job but there was too much pressure, I felt like the water was beating my chest. I think if they upgraded the showers and added nicer shower heads like Moen, it would make a huge difference.
The best thing about the place, the lobby was beautiful, nicely upgraded with modern touches. The breakfast was so awesome. We had ham, egg and cheese English muffins, fresh pastries, and yummy donuts. They also had the usual stuff but was nice to see other choices like French toast and pancakes. I know other Hyatt locations are upgrading this amenity and it was nice to see it here and try it out, well done.
Overall, we liked the hotel, it was definitely worth the $71+ tax we paid, awesome value. I just think they need to fix the shower, clean the sofas or change them out to another type of fabric that can handle stains better.

Same mini-suite rooms as all of the previous Amerisuites. Most inconsistent staff ever for a Hyatt property, lots of turnover evidently. Rooms are showing age, stained sofas are common as are canoe shaped beds. The food is poor, choices are limited and quality is lacking. The restaurant across the street at the Holiday Inn is pretty good.