This is my third time staying at the Hilton Garden Inn Uptown. When I parked I noticed that the parking lot was well lit and clean. Check in was very fast and friendly. The hotel's lobby, elevators, halls and my room were all spotless. I'm not sure what the hotel uses, but the entire hotel smells very fresh and clean. Breakfast is always very nice. The food to order is prepared very quickly and the continental bar was very clean kept full. The hotel's WiFi had a very strong signal in the lobby, my room and in the pool/gym area. This hotel is in a great location with shopping and restaurants within walking distance, maybe a 5-10 minute walk, if you like to stretch your legs. I did have a couple of problems at the hotel. I like to stay here because my niece and nephew like to play in the pool because it has a nice slide. The first day I checked in I noticed the pool was drained for cleaning with no prior notice. I called the hotel when I booked to make sure the pool would be open and they said yes. The pool was opened and clean for my second day. Also, on my last day, the hotel had no hot water. That was not a pleasant shower before checking out and heading to the airport. The front desk said there was a problem with the boiler. Even with these two problems, I recommend this hotel because the front desk and management is very responsive and do what they can to fix a problem. For the pool being closed, they took $40 off of my daily rate and did not charge me for the second night because the hot water went out. Sometimes things go wrong when you stay at a hotel. It's how the hotel responds to those problems that count for me. This hotel has their act together despite a few issues. I will stay here again the next time I'm in Albuquerque.
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- Also Known As:
- Hilton Garden Inn Albuquerque Uptown Hotel Albuquerque
- Albuquerque Hilton