We arrived in Albuquerque in the late evening and just needed a hotel for the night. This place had good enough reviews and we have always had pleasant experiences at Hilton Garden Inns so we gave it a shot. I read reviews before I entered so I knew: for a quiet room, you MUST ask to stay on the side of the hotel that faces AWAY from I-40. Unless you are from a huge city and are used to noise when you sleep, you must ask to have a room that does not face the interstate. Don't worry, just ask, the staff is used to this question. If one is not available, the front desk clerk told us that there is 1 room on the interstate-side that has double paned windows and is quiet. Try asking for that one!

Anyway, when we arrived, they had freely-available, freshly baked cookies on the desk for guests (nice perk!). The front desk clerk was really nice and helpful, she even went into the kitchen to nab us chocolate chip cookies, because only sugar and peanut butter were on the desk. She let us know that the hotel grounds are very safe...they have security that patrols the grounds and parking lot all night (which is great if you're driving across country and have a car filled with your life). We checked into our room and found it a normal room side but certainly comfy. We found that the beds were comfortable and all the room and bathroom linens were clean.

Breakfast wasn't free but we went to the Einstein Bagels that is just a few minutes from the hotel. We enjoyed our stay here.

The gm was unwilling to help with a reservation issue. Kept passing the buck and unprofessional. So upsetting this diamond member will never stay at another Hilton property. A $140 issue has cost Hilton $20,000 a year, real smart.

Stayed here last fall and it was fine but this trip we woke up with back aches in the morning and tossed and turned all night. The dials did not work for bed adjustments so not a good sleep at all. Breakfast was good. Just an average hotel stay. Towels were clean and the room was clean. Had a room not facing highway so no noise heard.

HGI seems to be our chain of choice lately, and this one didn't disappoint except in one area. The beds were comfy, the room was very nice, the shower head was high and had good water pressure. The staff was very nice. The only complaint we had was that our room faced I-40 and was really noisy. So much so that I didn't sleep very well the two nights we stayed there. We going back in a few days on our return trip and we've asked for rooms that face the front of the hotel. Hopefully they will be quieter.