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“Nice Place” 5 of 5 stars
Review of Homewood Suites by Hilton Brownsville

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Homewood Suites by Hilton Brownsville
3.0 of 5 Hotel   |   3759 North Expressway, Brownsville, TX 78520   |  
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Ranked #4 of 28 Hotels in Brownsville
Certificate of Excellence 2014
El Paso, Texas
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nice Place”
5 of 5 stars Reviewed October 19, 2012

I was there for a week. Good service and people. A few things when someone breaks a glass in the back in the parking area, it should be cleaned up after 2-3 days. Also, the hot tub was not working, but fixed, but still not hot. I dont think it was even on. Part of life and minor. The place is very very good to stay in!! The meals were great compared to other places.
Speaking Spanish here would be good as I think that is all Joe spoke and some of the workers. I could see many people staying there who were not comfortable at all who did not speak Spanish and did not know what they were saying. I speak Spanish, but many people do not.

Room Tip: First floor is kinda noise (pipes) from upstairs. If you want the pool, stay on the south side.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly_Sojitra, General Manager at Homewood Suites by Hilton Brownsville, responded to this review, October 22, 2012
Thank you for understanding that things happen!! We try our best to make our guest comfortable and accommodating. I apologies for any inconvinience you had during your stay. Most of the staff is bilingual but we also have some that understands english but are less fluent in speaking english. We Promise to serve you better during your next visit. Thank you for your good reviews.
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128 reviews from our community

Traveler rating
    69
    35
    15
    4
    5
See reviews for
31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Norwegian first
  • Spanish first
  • Any
English first
woodstock, il
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 7, 2012

the room size was great for a family but only one remote per room and three tv's so had to go ask for more at the desk beds were comfy and room was clean only the water in the one bathroom was a mere dribble to brush teeth with

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly_Sojitra, General Manager at Homewood Suites by Hilton Brownsville, responded to this review, October 9, 2012
Thank you for your review. We apologize for the inconvinince due to missing remote from your room.We will check on this immediately. Given a chance we will make it right for you during your next visit. Hope to see you again!
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 23, 2012

I felt itchy as soon as I got under the covers. I checked the sheets and found pubic hair on the sheets and the bed cover protector when I removed part of the flat sheet. It was late when we arrived and when I called the front desk and told the rep. about the hair he was rude but moved us to another room which was cleaner but not clean. When we asked for an extra bath towel the next night we were told that there wasn't any available because housekeeping wasnt there that late-- it was around 9pm. They gave us 2 small towels that smelled dirty. You would think that a hotel that mainly services people that stay there in that area are going to the beach all day and well probably need extra towels would have some available 24/7. I have stayed at plenty hotels around the country and never had one tell me that towels weren't available because housekeeping wasn't in. Also the 2nd floor hallway a/c wasn't working at all. Again we were taking up our beach gear up/down so it was hot and a pain. Remember we were supposed to be on vacation-- this place wasn't at all helpful in helping us to relax. I wish I would've taken pics of the hair. Next time I will.

  • Stayed June 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly_Sojitra, General Manager at Homewood Suites by Hilton Brownsville, responded to this review, July 25, 2012
Thank you for your candid feedback of your stay with us. I apologize that we did not meet your expectations and I have contacted our housekeeping team to correct the problem. I understand the condition of was of concern; I am always looking for reviews to provide insight into our guest experience, as cleanliness and comfort are our first priority. Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to our city.
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Texas City, Texas
Top Contributor
110 reviews 110 reviews
100 hotel reviews
Reviews in 84 cities Reviews in 84 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed March 30, 2012

The hotel is located in a row of hotels on the frontage road on the West side of Highway 77. Like most extended stay properties the hotel offers studio and one bedroom suites with an almost full kitchen, some overstuffed furniture and more space than a standard hotel room.My room was clean, but a bit dated. Bed is A hot breakfast is included with the stay as well as an evening meal. Not fancy but the price is right. Room was clean. Internet was hard-wired only in rooms, but free. Free wireless internet was available in the lobby. Workout room had two treadmills. one was broken. Staff were polite. This hotel was adequate but not exceptional. May be due for a renovation soon. A safe choice for the Brownsville area.

Room Tip: Ask for a room towards the back of the hotel away from the highway for a quieter room.
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 21, 2012

Carpets had a few stains and maybe a bit worn, but room was cleaned as much as it could be. Otherwise very clean. Sofabed and day chair looked new. Kitchenette has all you need to prepare a light meal, except bottle opener and corkscrew, which front counter was able to provide.
Foldout bed was ok for heavy sleeper (see corkscrew requirement above) but thin mattress and support wires below could be an issue for a light sleeper, or a sensitive back.
Great breakfast, variety of choices over a three day stay, with helpful staff, that made up for the carpet issue . Would stay here again if I ever had to go to BV again.

Room Tip: Some of the accessible rooms on 1st floor have more space than regular rooms, and a granite counter...
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Stayed February 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2011

We checked in at 2 in the morning. The staff was extremely prompt and helpful. We were amazed at the cleanliness and homelike feel we immediately felt. Loved having an ice maker in the fridge! The staff was very knowledgeable about the area and quick to help us with any questions we had. Would definitely recommend this hotel and plan to stay here again when we come back!

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly_Sojitra, General Manager at Homewood Suites by Hilton Brownsville, responded to this review, September 8, 2011
We can be a Best Hotel when we have Best Guest like you! Your appreciation truly motivates and encourages us to serve our guest in Best way possible. Thank you for staying with us!!
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Santa Barbara, California
Top Contributor
70 reviews 70 reviews
60 hotel reviews
Reviews in 45 cities Reviews in 45 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 30, 2011

I stay at Hilton properties throughout the US because of the consistent quality and service. This Homewood Suites is no exception. It lives up to the standards of the Hilton name, and provides a good value for the price paid. I really enjoy staying at Homewood due to the “suite rooms” and full kitchen in each of them. I found the Brownsville property, to be very clean, quiet, friendly, and located close to many major restaurants and name brand shopping. The included meals are prepared fresh each day, and staff is present to assist during the service. Be aware that when you are on the frontage road driving to the hotel, to slow down when you see the Holiday Inn Express next door. There is only one driveway and if you miss it you have to circle around behind the hotel and access it from the shared driveway. Other than that this is a very desirable location to stay, and I would book again if in the area. Photo is of the driveway where you need to enter the parking lot. The sign is kind of small but visible.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly_Sojitra, General Manager at Homewood Suites by Hilton Brownsville, responded to this review, September 8, 2011
Thank you so much for your reviews and directions to the hotel. We are glad you enjoyed your stay with us. Just to add about the directions : If you are coming South on Expressway 77, take exit of Ruben Torres and within a minute we are located on the right side next to Holiday Inn. For Directions call us at 956-574-6900.
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Additional Information about Homewood Suites by Hilton Brownsville

Address: 3759 North Expressway, Brownsville, TX 78520
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Brownsville
#3 Family Hotel in Brownsville
#4 Business Hotel in Brownsville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Brownsville 3*
Number of rooms: 86
Official Description (provided by the hotel):
Homewood Suites by Hilton Brownsville hotel is a welcoming and colorful place for your short or extended stay in Brownsville, Texas. Located just off Texas Expressway 77/83, our hotel is directly opposite the Sunrise Mall and very close to Brownsville's biggest restaurant district. All guests can enjoy our free WiFi, complimentary hot full breakfast and evening dinner and drinks, served Monday through Thursday evenings (subject to state and local laws). Choose from a spacious studio with king-sized bed or a one or two-bedroom with separate living area. All suites include high-speed internet access, a full-sized sleeper sofa and 32-inch LCD flat screen TVs with premium cable and DVD players. Prepare your favorite home-cooked meal in the kitchen equipped with a full-sized refrigerator, microwave, dishwasher and utensils. We offer a complimentary grocery shopping service, and if you forget something, there’s a 24 hour onsite convenience store. Our hotel is perfect for both business and leisure travelers - Make Yourself at Home! ... more   less 
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Also Known As:
Hawthorn Suites Brownsville

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