We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible Customer Service and Front Desk” 1 of 5 stars
Review of Residence Inn Brownsville

Save Saved
You added Residence Inn Brownsville to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Residence Inn Brownsville
3.0 of 5 Hotel   |   3975 N. Expressway 83, Brownsville, TX 78520   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #6 of 27 hotels in Brownsville
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Horrible Customer Service and Front Desk”
1 of 5 stars Reviewed January 17, 2013

Would not honor my reservation when I turned up. Initially denied the reservation existed, then claimed it had been cancelled by "Tony". Defensive, unhelpful and obstructive when trying to book a sister property. Steer clear of this one. If you overbook be honest about it.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

35 people have reviewed this hotel

Traveler rating
    8
    19
    4
    2
    2
See reviews for
5
4
4
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tulsa, Oklahoma
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 9, 2012

I have spent many nights in this property over the last year while traveling on business. My longest stay was 43 nights so I think I am somewhat qualified to review it. Believe it or not, I have NO complaints about this hotel.

The rooms are spacious and equipped with a full kitchen including a stove, oven, full refrigerator, garbage disposal and dishwasher. There is a living room with a sofa and flatscreen and another one in the bedroom.

The staff is first rate. If you have a problem, ask for Alex and she will make sure that you are taken care of. They provide dinner Mon.-Thurs. along with complimentary drinks. There is a laundry onsite as well as a small fitness center. They also provide you with complimentary access to Gold's Gym which is just across the highway. The outdoor pool and hot tub are nice as well.

When travelling to Brownsville or anywhere in the Rio Grande Valley, this is my choice! I stayed here with Robert Duvall while he was filming A Night in Old Mexico and he and his film crew seemed to love it!

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ofallon, MO
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 14, 2012

Stayed here with wife for family situtation. The suite was very nice, but the furniture appeared a little outdate. Bed was very comfortable and slept great every night. Room was very clean and housekeeping kept up on the room daily.

Room Tip: Get a suite so you have more then just a bed.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Porte, Texas
Top Contributor
139 reviews 139 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 27, 2012

Stayed there a week comp[letly satisfide service was pleasant pretty good brunch breakfast and dinner secruity Laundry service was reasonable and kitchenet was perfect location around all the restraunts very centrly located

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waxahachie
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 30, 2012

Very clean. Comfortable beds. Tons of food choices and shopping close by. Staff is very helpfull and friendly. Hotel is centrally located and easy to get in and out of. Seems to be in a pretty safe area.

Room Tip: ask for an inside room otherwise the lights from parking lots will keep your room lit at night.
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingwood, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 18, 2012 via mobile

I was booked here by my company and was very pleased. Although I was traveling alone, without asking I was upgraded to a two bedroom suite from the studio my company booked. They had a complimentary dinner which that night was Italian and they offered complimentary beer and wines. The hot breakfast was very satisfactory as well. They had complimentary breakfast tacos, sandwiches, waffles and an assortment of other items. Rooms were nice, bed was comfortable, and property seemed to be secure. I would definitely stay here again. If this is any indication of how all Residence Inns are, I will be booking this hotel chains for all of my personal and business trips.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boerne, Texas
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2012 via mobile

Stayed here with my husband and 3 kids in a 2 bedroom suite. The first night we got in, we arrived late, so they put us in a stinky room that smelled like smoke. When we complained, they told us it was the only room left. We stuck it out, and complained again the next day, and they moved us to a new room. The rest of our stay was very nice. The people at the hotel are nice, and during the week, we enjoyed free dinners as well as breakfasts. Kids loved the pool too. Definitely will stay here again.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Residence Inn Brownsville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Brownsville

Address: 3975 N. Expressway 83, Brownsville, TX 78520
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 27 hotels in Brownsville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Brownsville 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Marriott, Expedia, Orbitz, Tingo, BookingOdigeoWL, Hotels.com, Venere and Agoda so you can book your Residence Inn Brownsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Brownsville Residence Inn

Owners: What's your side of the story?

If you own or manage Residence Inn Brownsville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.