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“Great hotel with friendly employees and good food” 5 of 5 stars
Review of Holiday Inn-Brownsville

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Holiday Inn-Brownsville
3.0 of 5 Hotel   |   3777 North Expressway, Brownsville, TX 78520   |  
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Ranked #9 of 26 hotels in Brownsville
Dayton
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Great hotel with friendly employees and good food”
5 of 5 stars Reviewed March 18, 2013

Hotel was some what busy but very attentive to our needs (extra towels, etc) throughout our 3 day stay. It was also great to have a fridge and micro in room.
We dined in the Galleria Restaurant which had a great breakfast buffet for only $5.75 and it was open till 10 so when we got back from the beach we ate in the restaurant again.
We also went to Club Ruchi and they has live entertainment like 3 days in a row and different bands each day. Great international music.
Hope to return again this summer.

Room Tip: first floor around 140
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaB02, Director of Sales at Holiday Inn-Brownsville, responded to this review, March 26, 2013
Thank you for your review. We appreciate you taking the time to share your thoughts. We are glad you enjoyed your stay with us and were able to make the most of our amenities. We hope to see you again.
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36 people have reviewed this hotel

Traveler rating
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    10
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 14, 2013

We stayed at this hotel a week ago, and the experience was horrible. Restaurant at the hotel was not responsive, and not flexible (asked to replace a soup and they insisted to charge for the full soup), and very rude. The manager was yelling to the intern receptionist who was super nice and informative to our needs. The room smelled pretty bad, due to mold and old structure. We moved to the hotel right next to it, and we are very surprised about the difference in quality. Hot tub was broke.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaB02, Director of Sales at Holiday Inn-Brownsville, responded to this review, March 26, 2013
Thank you for your candid feedback of your stay with us. The hotel’s management has reviewed your comments and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. I apologize that we did not meet your expectations; if you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.
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Mesa, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2013

When we check in the Staff was very nice friendly , restaurant had great food , The Clerk and the Front office manager his Name Was Ruben were very nice and helpful I will always stay there and tell my friends about this great Place The Holiday inn Brownsville Texas

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review, January 26, 2014
Hello Mr. Robert D.,

Thank you for your time in sharing your experience in our hotel. We are glad to have serviced and met your expectation. We are glad that you would tell your friends about Holiday Inn -Brownsville.
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moira NY
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 26, 2013

We ended up staying here on a "distressed flyer" reservation made by American Eagle airlines after they screwed up our flight out B'ville SPI Airport twice in 2 days! Only good point was free airport shuttle with a great driver on both directions.
King bed room was clean and bed not bad but no place to hang clothes & bathroom was about 4 ft square. Set up airport transportation / wake up call for bright & early next morning when we checked in at noon time. Im glad I rechecked before I went to bed because they had not marked either down. Wake up call was 20 minutes late, at 5am this would have been a death sentence if the alarm clock had not worked.

Hotel resturant is over priced vesus quality of food. I asked front desk clerk how you acess the mall & resturants on other side of the busy divided 6 lane Hwy and he did not know if city bus service existed or what a cab would cost. He was about as sharp as sh_t cut with a club.
Outdoor pool was clean but Cold. Outdoor hot tub roped off & filled with sand. What a "wonderful" extra vacation day, a stark contrast to the La Copa in SPI (which has a sister hotel in B'ville).

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review, March 12, 2013
Dear jon p,

Thank you so much for your candid review of our hotel. I am sorry we were not able to exceed or at least be at par with your expectation. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
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Glenwood, Minnesota
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 24, 2013

This hotel is a great value, good staff, clean and affordable. Situated between Brownsville and Harlingen is very accessible from either airport (and we found out how important that was) right of the expressway. Quiet cozy room made it easy to rest. We flew into Brownsville and our bags into Harlingen which made it very convenient for us. Granted this won't happen to everyone. But when we found out this was happening and the rental car agency would be closed by the time we got there I called to see if they had shuttle. Yes was the answer and be there in 20 minutes asked. Turned out the rental car agency was open and got our car but just the option of having shuttle instead of sleeping in the airport was a good feeling. Would definately recommend to anyone visiting the area.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday inn H, Public Relations Manager at Holiday Inn-Brownsville, responded to this review, February 10, 2014
Hello Mr. Charles N.,

Our team is very grateful for the opportunity of providing your accommodation needs in our hotel and satisfied your lodging needs.

Your business and reviews are important to us in measuring our efficiency and the quality of accommodation we have provided during your stay in our hotel.

I hope you will visit our hotel again soon.
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Texas
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 14, 2012

Prepare for a hike, this well-maintained hotel is designed along the mile-long corridor scheme. A nice lobby with a restaurant greets bilingually, a nice touch in this business town. Near the mall, just off the freeway near Martinez. The rooms are updated so don't let the slightly aged public spaces keep you from enjoying a great rate.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review, February 10, 2014
Hello chevytexas,

Your positive reviews ensure our team we have satisfied your lodging needs in our hotel, thank you for the opportunity.

We hope you will visit us again in the near future and allow us to serve you better. Your business is valuable to us.
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Elysian Fields, TX
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 9, 2012

I liked this hotel primarily for the Spanish style decor. You walk into the lobby and it is not like the typical Holiday Inn. Good "WOW" factor. My room was nice, not remarkable in any particular way. I did like the bathroom- was devided into two compartments. Good if you travel with another person and one needs to use the mirror ect. while the other showers.

I ate at the resturant, it is very attractive and the food that I ordered was good.
This hotel only has two floors, so, if you are not one who likes being at ground level, be sure to request an upstairs room.
Little kids will love the pool (two of them).
Workout room is very nice, have tv screens on the tredmills.
Price of this motel is better than most for its type.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review, February 10, 2014
Hello Mr. Tim H.,

Thank you for the very generous review for our hotel. Your appreciation of our effort to offer you, our guests value services in our hotel is truly humbling.

We assure you that our team will stay committed in consistently providing our guests memorable experiences at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn-Brownsville

Also Known As:
Holiday Inn-Brownsville Hotel
Holiday Inn-Brownsville Hotel Brownsville
Holiday Inn Brownsville
Brownsville Holiday Inn
Address: 3777 North Expressway, Brownsville, TX 78520
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 26 hotels in Brownsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Brownsville 3*
Official Description (provided by the hotel):
Welcome to Old World charm and pampering service at the Holiday Inn, your 'Home away from Home' in Brownsville, the only full service hotel in the area. We are located on the border and by the Gulf of Mexico & South Padre Island, close to shopping and other attractions. Our Galleria Restaurant serves breakfast, lunch, and dinner and offers room service. Lounge in our new 'Club Ruchi' for some cocktails or relax in one of our two beautiful pools surrounded by lush landscaping. For a meeting or event, we offer 6,500 square feet of spacious meeting space complete with full banquet and catering services. ... more   less 
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