First of all , I am a territory manager/consultant for a fortune 500 company. When my company first informed me that i would be leaving a local Holiday Inn Express to the Howard Johnson(2 star), i immediatly went to check the reviews. I found that you either love it or hate it. Ive been staying at this hotel 2 days out of the week for the past two months and my opinion is that this hotel is a very clean , safe and comfortable stay for a 2 star hotel and maybe even a 3 star hotel. I noticed while in the lobby a guest was complaining that her room had not been serviced that day but admits she did post a do not disturb sign until 7pm but demanded immediate service at once. The poor girl at the front desk was very polite in explaining that she would replenish towels and soaps but housekeeping had left for the evening and the guest would be serviced first on the next day. The guest loudly responded if she did not get serviced or compensated she would post a bad review.("hello two star means limited service people" )My opinion is that some customers expect too much from a 2 star hotel and should explore different options instead of bad mouthing because us humble people out here really appreciate what they offer. Not many two star hotels offer free breakfast, free internet, new and clean rooms with 42 inch flat sceens ,security on duty with real reasonable prices.Keep up the good work hojo
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