This is THE worst place I have ever had the displeasure of paying for! I feel as if I have been ripped off for $100! We should have considered ourselves warned when upon check in there were "dissatisfied" customers complaining trying to get their money back! But not knowing why they were unhappy we proceeded to get a room anyways. We got to our room on the second floor (WHICH by the way..........there are only 2 floors not TEN as stated in the description of this hotel) and our key wouldn't work....my husband had to go back down and exchange it for one that would. Not a big deal. Then we opened the door only to find the bed had not been made and upon further inspection there was hair on the bathroom counter. Not to mention the immediate musty smell that overwhelmed us as soon as the door was opened! I wanted my money back at that point. But because most of the other hotels in the area were all sold out we SETTLED on this one. Housekeeping came and changed the sheets and wiped down the counters but I was already disgusted! We turned down the a/c to 65 to help circulate the air quicker and as I looked up to take a look at the a/c vent my stomach turned! It was PITCH BLACK with what I assume was mold! ISN'T THIS A HEALTH ISSUE????? We decided to get ready fast and get out of this room ASAP and go have a nice dinner and a few drinks. The room never got very cool but we thought surely it would be cooler in a few hours upon our return........ We were wrong! We called the front desk and get this........ he told us he would bring us a PORTABLE FAN!!! My husband couldn't believe his ears!!! There was NO WAY we were going to sleep in a warm room with a fan blowing on us!!! After demanding our money back OR a new room they finally agreed to transfer us to a new room. Keep in mind, it is after midnight! We had to pick up ALL of our belongings and move 4 doors down. But first we had to wait close to half an hour for them to "take a look" at the a/c unit on the roof to determine it's status. AS IF WE WERE MAKING IT UP!!! Like we wanted to be inconvenienced further than we already had been!!! At this point I picked up the phone and said I had had enough and expect some monetary reimbursement for this. I did not expect a full refund, but would have been satisfied to receive something back. The normal rate Sun-Thurs of $59 per night would have been sufficient. Anything would have been nice. But rather than apologize for the problems, the man at the front desk took the harsh approach and argued with me that it is not their policy to issue refunds when they have done everything in their power to correct the problems that have arose. I am not a picky traveler but when we spend hard earned money to stay somewhere we expect a few basics.....a working key, a clean room, clean sheets and air conditioning that WORKS! As well as to be treated with respect. In fact, when my husband went downstairs after waiting half an hour for the call back re: the a/c unit he witnessed another guest complaining about the teenage girls running up and down the halls all night from one of the 35 rooms they had reserved to attend a basketball tournament. Good thing I packed ear plugs or this would have been another issue to deal with!!! We were told to check back in the morning with the manager as he was the only one able to make that decision to issue a partial credit. The clerk couldn't do it anyways. However he could have stated such in a more professional manner. We did just this upon check out, which was shortly after we awoke. We got out of there ASAP!!! Guess what.......the manager wasn't available!!! HA HA HA!!! UNBELIEVEABLE! We just accepted it for what it was, a VERY bad experience and made it to San Antonio and checked in to the Crowne Plaza on the Riverwalk and breathed a very welcome sigh of relief!!! THAT is a nice hotel!
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- Also Known As:
- Bayfront Inn Corpus Christi Hotel Corpus Christi
- Bayfront Hotel Corpus Christi
- Bayfront Corpus Christi