I stayed at this hotel 3 times, so I gave them a few chances. The first time I got there, I almost wanted to walk right out, because of how rude and snobby the clerks at the front desk were. Of course, they were the owners of this franchised hotel so they probably felt they could get away with anything.
The room when I first entered looked beautiful, as did the lobby. However, when I reached for a towel, it was dirty. When I climbed into bed my first night, I broke out in a terrible itch all over my body (probably dirty sheets too). Every dish and utensil in the "kitchen" was filthy and dirty. The housekeeping wouldn't take away the dishes and cups that were used either. They basically sat there until I washed them, even though they were from the lobby, and not from the filthy dishes stocked in the "kitchen" of my room.
The breakfast was awful! If you want old fruit, mini muffins, and stale eggs that have been sitting there all morning, then this place is for you!
The second time I went (and I had no choice because my company put me there) it was the same rudeness. The woman at the desk wouldn't accept my airline points card and told me that I didn't deserve the points because I didn't pay for the room, my company did (even though I have been doing this for years).
The third and final time, there was a leak from the ceiling down to my bed. When I called to complain the front desk clerk told me it was too late and that I had to deal with it until morning. I asked him how he expected me to deal with a drip over my head, and he told me, "I'm sure it's not that bad, anyway, I can't do anything. You'll have to deal with it until our maintenance man gets here in the morning." He didn't even offer to change my room for the night. Eventually I left and went back to the Hamtpon Inn, where I was always well taken care of.










