We are frequent business and family travelers as well as Choice Hotel members. We have stayed at several other Comfort Suites and have never had such a poor experience. I am also a frequent Trip Advisor Contributor. I enjoy rewarding good locations and have never given a review less than 3 stars. We stayed 4 nights, my husband on business, while the kids and I enjoyed the local attractions. We would have left, but it was convenient to my husbands work and they discounted the rate due to the problems.
Given the age of the hotel (5 years), the hotel room walls and decor are in terrible shape. Two different nights the hot water for the whole hotel was broken and we had to wait for a technician to arrive to fix. Once, the small and slow elevator was broken for a couple hours. The hot tub at the pool was disgusting and cold. The manager "closed" it after multiple complaints. The sink and tub in the room were as clean as they could get it, but still had issues. The hide-a-bed mattress had a bad smell, so my 13 year old son slept on the couch cushions. I overheard two different guests leaving, one because of a broken a/c unit and one because the bed had sandy sheets from the previous guest.
The staff were young and their customer service skills were severely lacking when assisting unhappy customers. The front desk was left unattended and the phone unanswered at times. We asked for extra bedding for the hide-a-bed and they gave us sheets but no blanket or pillow. We complained about a late night suspicious gathering at the open back gate of the parking lot and the night clerk told us it was fine, just other guests. We asked her to close or lock the back gate since the lot was full and we had to park back by the gate and she refused. During the stay we witnessed several car using the parking lot as a high-speed cut-through.
Even thought they gave us a $160 discount on a $700 bill, they were unapologetic. These kinds of problems are more than just an employee with attitude. I hope Choice Hotels takes notice and gets someone to address the problems at this property.
- Official Description (provided by the hotel):
- Comfort Suites Corpus Christi opened brand new in July of 2008 with an elegant design package sure to please all guests. Every room has a microwave, mini-fridge, free HSIA-wired and wireless, work desk, 37" flatscreen TV, and the best beds in town! Hotel extras include free full breakfast, exercise room, outdoor pool, business center, meeting rooms, free local calls, and our easy to get to, central location, close to everywhere you need to be. ... more less
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- Also Known As:
- Comfort Suites Corpus Christi