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“NOT non smoking as advertised” 2 of 5 stars
Review of Red Roof Inn Washington DC - Oxon Hill

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Red Roof Inn Washington DC - Oxon Hill
2.0 of 5 Hotel   |   6170 Oxon Hill Road, Oxon Hill, MD 20745   |  
Hotel amenities
Ranked #7 of 8 Hotels in Oxon Hill
maldon essex
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
52 helpful votes 52 helpful votes
“NOT non smoking as advertised”
2 of 5 stars Reviewed September 29, 2013

We stayed here on Thursday 26th September but arriving late after a very tiring journey we found room 241 smelt of stale smoke- unpleasant and bad for my health as an asthmatic -we had been reassured by the claim made of non smoking rooms.
A plastic bag had been put over the smoke detector! Too tired to negotiate another room but told receptionist in morning. She apologised and said she would look into it but didn't seem surprised. If $200 dollars fine to be given to the offender then we should have also been offered some good will gesture regarding our booking?
Previous assurances on trip advisor given by the general manager of following up previous identical problem obviously not effective. Disappointing!!

Room Tip: Don't count on this being non smoking.
See more room tips
Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof Inn Washington DC - Oxon Hill, responded to this review, December 15, 2013
Thank you for taking the time to tell us about your experience at the Oxon Hill Red Roof. I am sorry that room smelled like smoke; please accept my sincerest apologies. I want you to know that I will be working very closely with my housekeeping teams to ensure immediate improvement to prevent any future occurrence.
We appreciate your sharing your concerns.
Sincerely,
Bikas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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42 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
3 of 5 stars Reviewed July 25, 2013 via mobile

For an inexpensive night's sleep this motel will do. The room was clean enough but the old smell of cigarettes was too much by the morning. Hot shower and easy to get to Alexandria from this location.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof Inn Washington DC - Oxon Hill, responded to this review, September 24, 2013
Thank you so much for your review of your experience at Red Roof Inn, Oxon Hill. I appreciate your comments regarding your stay. Please accept our sincerest apologies for room smell of cigarettes. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.
Sincerely,
Bikas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, CT
Top Contributor
96 reviews 96 reviews
18 hotel reviews
Reviews in 52 cities Reviews in 52 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 18, 2013

I stayed for one night in a room that was clean and comfortable. No microwave or mini-fridge in my room, as advertised. That did not bother me, but I can see where it would have had I been planning to use either or both. But the room was clean and comfortable and noise-free, and reasonably well laid-out. Drain in bathroom sink was VERY slow, which I reported. Again, for a one-night stay, hard to beat the value in the D.C. area. Convenient location and plenty of parking too.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof Inn Washington DC - Oxon Hill, responded to this review, September 25, 2013
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at Oxon Hill Red Roof Inn. My sincerest apologies for the misinformation regarding the microwave and the mini-fridge: they only come with the Superior King rooms and the Deluxe Double rooms. I want you to know that we’ve taken care of the slow draining sink: sorry for the inconvenience.
I thank you once again for your feedback and look forward to being of service to you in the near future.

Sincerely,
Bikas
General Manager
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Oswego, New York
Top Contributor
114 reviews 114 reviews
41 hotel reviews
Reviews in 72 cities Reviews in 72 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed July 3, 2013 via mobile

The rooms were well equipped and clean. The room had a good size refrigerator , microwave and coffee maker. We stayed here with 95 international students and the service was outstanding. I would stay here again.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof Inn Washington DC - Oxon Hill, responded to this review, September 24, 2013
Thank you for taking the time to comment on your recent stay. It is always nice to hear positive feedback and I will make sure to share your comments with the rest of our team. Your comments and feedback continue to assist us in improving our property.
We look forward to seeing you in your future travels.
Sincerely,
Bikas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owasso, Oklahoma
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 29, 2013

Alright, I guess someone should have told me that this was in a bad area of town. The rooms smelled strongly of smoke and were unbelievable dirty. I'm not sure what all those ladies standing out in the hallways were doing, but I'm guessing they were working. Never again. Never. I've included a picture of the dead bugs that I found in the drawers.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof Inn Washington DC - Oxon Hill, responded to this review, September 24, 2013
Please accept our sincerest apologies for room smelled like smoke and a dissatisfying stay.
We appreciate you letting us know of your experience and apologize for your stay at Red Roof Oxon Hill. Rest assured that I have personally followed up with my entire staff and corrective measures have been taken.

Sincerely,
Bikas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
1 review
4 of 5 stars Reviewed June 29, 2013

Clean, comfortable rooms for a fantastic value. Front desk was helpful and cleaning staff did a great job. Great location off highway, and short drive from Metro station for trip to downtown DC. Four day stay was good with no issues.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof Inn Washington DC - Oxon Hill, responded to this review, September 24, 2013
My name is Bikas Shrestha, and I am the general manager at the Red Roof Inn Oxon Hill, MD. I just want to thank you for taking the time to complete a review on Trip Advisor. I have shared your comments with the rest of the team and I can assure you that it has been a great encouragement to us as we continue to improve our product and services. Thank you again and I hope you continue to have a great stay with the Red Roof Inns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
afghanistan
2 reviews
4 of 5 stars Reviewed June 23, 2013

Had a great time in this hotel, rooms and almost all the services were very good, specially staff member and more specifically Ms. Pamela in reception counter was very cooperative. She in particular helped me both in check in and in check out issues. Bed, window, AC was very good.

From my side it is recommended to all

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof Inn Washington DC - Oxon Hill, responded to this review, June 25, 2013
Thank you so much for the review you posted about Pamela. I am so happy that you had enjoyed staying at Oxon Hill Red Roof Inn. I will make sure to share your comments with Pamela and the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience.

Sincerely,
Bikas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Washington DC - Oxon Hill

Address: 6170 Oxon Hill Road, Oxon Hill, MD 20745
Location: United States > Maryland > Oxon Hill
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Oxon Hill
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Washington DC - Oxon Hill 2*
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Also Known As:
Red Roof Inn Washington Dc - Oxon Hill Hotel Oxon Hill
Red Roof Inn Oxon Hill
Oxon Hill Red Roof Inn

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