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“Beautiful property, but trying to milk their guests dry” 1 of 5 stars
Review of Gaylord National Resort & Convention Center

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Gaylord National Resort & Convention Center
4.0 of 5 Hotel   |   201 Waterfront St, National Harbor, Prince George’s County, Oxon Hill, MD 20745   |  
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Christmas on the Potomac
Ranked #4 of 8 Hotels in Oxon Hill
Boston
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Beautiful property, but trying to milk their guests dry”
1 of 5 stars Reviewed June 19, 2008

Was here for a convention. Nice property, but you are far away from everything, and the hotel is milking their guests dry. Huge charges for everything - I got a bill for $260 after making four short long-distance calls. I think their strategy is to attract conventions by offering some sort of deals, but then charge a lot for rooms, and charge guests for every single little thing. Very frustrating.

  • Stayed June 2008, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 18, 2008

Do not believe the poor reviews..we just returned and our stay was wonderful The staff was lovely and very accommodating. The restaurants are first class and offer something for everyone. We went with our two teens and they had a great time..called it a "cruise ship on land." The pool area is lovely with comfy lounge chairs and great bartenders (say hi to Al and Joe!). If you want to be indoors sit under the pools' dome..if not watch the Potomac under the sun as you sip a Rum and Pineapple..it was perfect. The rooms were lovely and the beds very comfortable. I don't mind the plastic cups a few others wrote about..at least you know they are clean! Walk around and tour the national area..where they are building numerous other hotels and restaurants and enjoy free concerts on Friday nights.
The steak house was terrific with their own cheese specialist..never saw that before. Great wine list, too.
The seafood restaurant had great views of the Potomac and the water taxi takes you over to Old Town Alexandria where you can do shopping..we ate lunch at a Thai restaurant...very spicy, watch out..Mai Thai.
Overall..excellent experience and the whole family will love it..we live in Baltimore so it was great to have such a nice place to visit less than one hour away.

  • Liked — Great rooms and views
  • Stayed June 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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oregon, usa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 17, 2008

I am here now and it feels like I am in a black hole. They lost my reservation, then gave us a room with the wrong beds. "River view" was a 10% river view and 90% view of the searing hot white roof of the convention center. The wireless internet is slower than dial up. The convention center, although it has wireless, makes it unavailable to convention goers. The bathroom door is mishung and will not shut. The satellite tv system that they use goes out about once an hour. It comes back but it is annoying. I asked the concierge to send us to the best Indian restaurant in DC. She sent us to one with a trip advisor average score of 1.5. We luckily checked this out first and went elsewhere.
The service is surly. No other word for it. Everything is an add on fee and it is over-priced for mediocre quality. No minor amenities that one would expect for this price-- like q-tips, bathrobes, etc.
The duct for the air conditioner is not adjustable and blows an arctic wind directly on your head while you are in the bed.
That is it so far. We are here for another couple of days. Can't wait to go home.

Stayed June 2008
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 17, 2008

I spent 3 nights at the Gaylord for a conference. The place is huge, in the middle of nowhere, not easy accessible by bus or Metro and incredibly expensive.

I have stayed in many 4 and 5 star hotels. Gaylord doesn't even come close. The rooms are small and utilitarian. Mine had no toilet paper holder - the TP was sitting on the door knob in the bathroom!

$300 a night I paid for the room and TP on the door knob? Ugh!
I will not stay there again. I know they're new, but Gaylord has been in the busineess for many years and I thought they would have better rooms and better service.

I asked several staff members how to get to the elevators, but no one seemed to know how to get around. The place is like a maze, and huge and not very well laid out.

Fortunately this will be my only visit to the Gaylord. If my conference is being held there next year I will stay at the Westin.

  • Disliked — Location, location, location!
  • Stayed June 2008, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed June 12, 2008

My husband and I stayed at the The Gaylord for a conference in June for 5 nights. The hotel is beautiful but a little overdone, like a Las Vegas hotel. At the time of our visit, the hotel was only 3 months old so there are still a few bugs to be worked out. The person who checked us in wasn't sure where parking was located. We never received a new bar of soap throughout our stay (or any other bathroom product). The water taxi tickets were sold at the Customer Service desk so the line can get quite long and you can easily miss a taxi waiting in the line.

There are 4 eating areas. One was a cafe bar with pastries and wrapped sandwiches. We ate there for breakfast almost every morning and bought snacks there as well. The pastries were brought in "as needed" I think. One day I had a tasty banana muffin but on another occasion, a chocolate croissant was stale. The Sports Bar had good food but on Fri night, there was a 40 min. wait. Saturday at 2 pm a 20 min. wait. The Italian Market looked wonderful so we had dinner there one night. The pasta was over-cooked but the beef was good and the desserts were tasty (specifically the Almond Cake).

One morning we did walk to the Westin for breakfast which has a restaurant, Sauciety. The breakfast was quite good but expensive ($13 for eggs).

With a group of about 6, we attempted to get into POSE. The hot dance club/bar on the 18th floor. We really just wanted to see the view. Only 4 of us made it in. No athletic shoes allowed. It was Tuesday night so it wasn't crowded and the view wasn't great since there was so much construction around. $25 cover charge or $10 for guest. We did not pay as we really just went up and came back down after looking around.

The National Harbor restaurants and stores have not gone in yet so there is currently no place to go. We took the water taxi to Alexandria most nights for dinner. I think the hotel and the National Harbor area will be lovely in the future but right now, it's just not all that.

  • Stayed June 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2008

We stayed for 3 days in this hotel. The first day, they forgot to clean our room. The telephone did not work and there was no way to talk to the front desk unless we walked all the way down to the lobby. They had already charged us the resort fee at the time of booking and yet the internet was not working.

Another incident shows the poor ethical values of the people who work at the place. My friend left 5 dresses in the closet and she had to make 20+ calls to locate it and after all that, her dresses were not located at all! The staff there were not helpful and she is still waiting to hear from them...

They have severe management issues... this place is really not worth it for all that they charge.

Stayed June 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2008

This place is awful. They charged me $ 35 for two missed phone calls saying that this is only for a connection fee. The service was not good. Couple of my friends who were staying at the resort during the same time left some stuff in the room after checkout. When they called back the stuff was gone and they couldn't find in the lost and found section. You pay too much
($ 310) for a one star service.

  • Liked — Nothing
  • Disliked — Nohting
  • Stayed June 2008, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord National Resort & Convention Center

Address: 201 Waterfront St, National Harbor, Prince George’s County, Oxon Hill, MD 20745
Location: United States > Maryland > Oxon Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 8 Hotels in Oxon Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gaylord National Resort & Convention Center 4*
Number of rooms: 2000
Official Description (provided by the hotel):
Newly opened along the banks of the Potomac, the Gaylord National Resort & Convention Center is the newest monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined hotel and convention center on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National will be the cornerstone of the highly anticipated National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, MD. ... more   less 
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Also Known As:
Gaylord National Resort And Convention Center
Gaylord National Hotel Oxon Hill
Gaylord National Oxon Hill

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