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“Lacks Character, Very Corporate Feeling” 3 of 5 stars
Review of Gaylord National Resort & Convention Center

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Gaylord National Resort & Convention Center
4.0 of 5 Hotel   |   201 Waterfront St, National Harbor, Prince George’s County, Oxon Hill, MD 20745   |  
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Ranked #4 of 8 hotels in Oxon Hill
Portola Valley, California
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Lacks Character, Very Corporate Feeling”
3 of 5 stars Reviewed June 15, 2013

Like a lot of people, I wound up here as I was attending an industry function. After all, if you are on vacation, you'll want to stay closer to central Washington DC itself.

I spent four nights here. The room was clean, the bed comfy. But for $247/night plus tax it was lacking. A cheap in-room coffee maker with lousy coffee. No mini-bar. So-so TV.

The larger facility is nice, but you feel like you are in Disneyland. Lots or glitz, but little substance. In general, the food was very lacking from the hotel and the various restaurants on the site.

The conference facilities are very good. Lots of big rooms.

There are a few restaurants across the street from the Gaylord, but those tend to be large chains as well.

In summary, not a terrible conference experience, but not memorable either. But if it is on your own nickel, find some other place to stay for a better Washington DC-area experience.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheshire, Connecticut
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 14, 2013

A friend was attending a business meeting at the Gaylord, and she invited me to spend the weekend in DC with her. I had previously been to National Harbor to walk around and I had dined at the sports bar at the Gaylord. I have also previously stayed at the Gaylord Texan (DFW/Grapevine) and Opryland (Nashville) resorts, which were very good experiences, These left me anticipating a really lavish, luxurious experience at National Harbor. To be certain, the only thing that was luxurious were the prices, and this turned out to be a very disappointing experience that did not live up to the otherwise solid Gaylord brand.

The room was nothing special - a typically 3-star type room, with a shockingly small supply of hangers in the closet, a TV that required two visits by maintenance to get to work consistently, a very strange, cumbersome system for ordering room service, and hallways that reminded me of the hotel in "The Shining". And these were the good attributes! Couple this with a very inconvenient and isolated location, and you have the perfect formula for a captive audience and limited incentive to wow the customer. This translated into the quality of the restaurants (meh!), the cattle-drive type feeling whenever we were in the lobby or ballroom areas, and of course, the underwhelming presentation and utility of the rooms.

Experiencing this disappointment at a Marriott Group-owned hotel, in DC, the hub of Marriott's business was a shock, and I cannot in good conscience recommend this hotel.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Washington
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 14, 2013

I was here for a medical software conference at the end of May. As with the two other Gaylord Convention Centers I have stayed at (Nashville and Grapevine, Texas), it was an excellent and well-appointed location for a convention - good service, food, and amenities.More great shops and restaurants across the street.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 14, 2013

This hotel is very large. Like a Vegas style hotel 2,000+ rooms. Be prepared to walk. It's in National Harbor -- a manufactured 'town' south of DC on the river. Beautiful location. Town has no character and is just touristy shops and restaurants. Not connected to the Metro or an convenient transit.

Perfect if you are attending a conference, but there is a daily 'resort' fee for fitness center, pool, internet and two bottles of water.

22% service charge for room service. And they ask for tip on top of that. Yeah, right.

And whatever company they contract to provide flat rate car service to the airports is awful.

I left at 1:30 PM to BWI for a flight at 4. The first car TOOK ME BACK to the hotel because I only had credit card and he wanted CASH. This was after I told the doorman I needed a car that took credit. They then put me in a second car. This car made it out to the freeway and then had a flat tire. Took an HOUR to change it (huge chevy suburban, small driver) -- THEN THE CAR WOULDN'T START. I had to ask the driver to send a third car -- which didn't show up. ARE YOU KIDDING ME!?!? We had to wait for road service to give us a jump.

I would never EVER use the hotel car service again. Absolutely unacceptable. If we hadn't been grounded anyway due to a TORNADO, I would have missed my flight and my connection for an international flight.

UNACCEPTABLE.

Room Tip: They offer 50% discounts on 'courtyard' rooms. I personally don't think it's worth...
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach Gardens, Florida
Top Contributor
128 reviews 128 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed June 13, 2013

The hotel is huge, like a Vegas hotel, just without the casinos. The rooms are adequate, clean and reasonably priced. The location is outside of DC, not within walking distance. More of a convention hotel than a tourist hotel. No complaints.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed June 12, 2013 via mobile

I stayed here last year for a conference. Didn't like it, but thought maybe they just had an off week. Back this year for the same conference... same issues. It's sort of a death of 1000 paper cuts type thing where several minor issues add up to be major.

This is a property designed to host large conferences. Wouldn't it make sense to stock ample quantities of foods people eat for breakfast? Today the coffee shop was sold out of banana and yogurt by 8 am. They expected more by noon. Hint: try the CVS down the street.

There are no cups in the bathroom. I can stick my head under the faucet, but I'd rather have a glass.

I suspect most guests are business travellers. We have laptops, smart phones, tablets, etc that need to be charged. There is one outlet on the desk. I had to move the mattress to find another. Again, none of these issues are big on their own, but add the up and a few day stay seems longer than it should.

Stayed June 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 11, 2013

For late arrivals their system does not work. I arrived around 10pm and around 4am a security person tried to enter the room (good thing I lock the doors) and the I got a call saying they needed to retreive something a previous guest had left! Checked out very early 2 days later and the person from reception had a hard time doing my bill, it tool them a month to send it to me by email.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord National Resort & Convention Center

Address: 201 Waterfront St, National Harbor, Prince George’s County, Oxon Hill, MD 20745
Phone Number:
Location: United States > Maryland > Oxon Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 8 hotels in Oxon Hill
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord National Resort & Convention Center 4*
Official Description (provided by the hotel):
Newly opened along the banks of the Potomac, the Gaylord National Resort & Convention Center is the newest monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined hotel and convention center on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National will be the cornerstone of the highly anticipated National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, MD. ... more   less 
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Also Known As:
Gaylord National Hotel Oxon Hill
Gaylord National Resort And Convention Center
Gaylord National Oxon Hill

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