My husband and I were very excited about our overnight trip to the Gaylord but were soon disappointed. We used his rewards points through Marriott to book our room. We stood in the Elite check in line for over 25 minutes. Granted, the hotel was very busy – but PUT more people on the desk then (there were finally several desk clerks that came out from the back), or DON’T even offer an Elite line (the regular line went faster). We were finally able to check in with the desk clerk telling us we had a “Deluxe King”. Wow, I thought it was going to be a fantastic room the way she said it. We went to the room – across from Housekeeping, with large bags of trash and linens in the hallway, and the room looked out over the back roof of the building at an array of antennas (couldn’t even see trees or grass). We went out to lunch and to do some shopping and we discussed how that room was NOT a loyal customer room – it was a room for a late arrival that just needed a bed. My husband had to go back to the car and I decided to speak to a Manager. Again, waited for 10 minutes, then a group of clerks again came out from the back (must be having a party back there). I approached the Manager and told him something I have NEVER said in all my travels, the room was “unacceptable for a loyal Gold Elite Marriot’s rewards member.” We SHOULD NOT have had to do that and it made me VERY uncomfortable to have to say that. He did change us right away to a much nicer room (view of the atrium), which we greatly appreciated. BUT they should not have given us that room in the first place. Also, be aware they charge a resort fee (which we did not use any of) around $19 and we self parked for $24. I will not be returning anytime soon (or ever).
- Official Description (provided by the hotel):
- Newly opened along the banks of the Potomac, the Gaylord National Resort & Convention Center is the newest monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined hotel and convention center on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National will be the cornerstone of the highly anticipated National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, MD. ... more less
- Reservation Options:
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- Also Known As:
- Gaylord National Hotel Oxon Hill
- Gaylord National Resort And Convention Center
- Gaylord National Oxon Hill