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“Lovely View” 4 of 5 stars
Review of Gaylord National Resort & Convention Center

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Gaylord National Resort & Convention Center
4.0 of 5 Hotel   |   201 Waterfront St, National Harbor, Prince George’s County, Oxon Hill, MD 20745   |  
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Ranked #4 of 8 hotels in Oxon Hill
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Lovely View”
4 of 5 stars Reviewed February 21, 2013

I was there for a conference. The room was nice and specious. The hotel is huge, but there's different restaurants and shops inside the hotel. There's also a lot restaurants and shops outside the hotel all within walking distance. Transportation to the hotel and anywhere outside the town was expensive. We used public transportation to get to DC, bus and then a transfer to the metro, very easy but time consuming about and hour to get there.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prescott, Arizona
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 20, 2013

My husband and I, as well as our 12 year old son stayed here for 5 nights in January 2013. We chose the Gaylord because our older son was at the same hotel for a convention of high school students and we wanted to be close to him. Our room was very comfortable and quiet. This hotel is HUGE, which is a benefit when you have close to 2,000 high school students also staying there! We scarcely noticed them. The overall decor is impressive and elegant. Again, this is a LARGE facility with a great deal of walking involved. The hotel restaurants are fine- nothing special but certainly above average. We did enjoy the substantial breakfast buffet every morning. In order to take public transportation into Washington D.C. we had to take a cab ($20 each way) to the station in Alexandria. The hotel shuttle was $20 per person so the cab was a better deal. My only complaint is that a hotel of this size could have offered a more reasonable shuttle service for it's guests. All in all a good experience.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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new york city
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 19, 2013

Stayed in Dec. Entire hotel beautifully decorated for holidays. Stayed in a room with balcony overlooking huge indoor atrium. Room very spacious and very well sound proofed . Housekeeping provides 2 bottles of water each day. They had several restaurants. Ate at the breakfast and lunch buffets. Both were good. There is a quick service open for breakfast and lunch. There is a large gym, large indoor pool and hot tub.for he holidays they had light shoes with indoor snow, caroling etc. For a fee there was gingerbread decorating, photos with santa and a small train ride. There was also an Indoor dreamworks ice experience we didn't attend but heard was very nice. There are a number of restaurants and shops all within walking distance..

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bowie, Maryland
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 19, 2013

First I must say that I have never actually stayed at this hotel.

But as a resident of the nearby MD suburbs I've visited the hotel many times since it's opened for conferences and holiday events. As described by everyone and as is standard for the chain, the hotel itself is impressive and quite lovely. It is breathtaking during the holiday season. We attended a conference there and were impressed with the conference facilities including the helpfulness of the staff nearby. Valet parking is very expensive but the valet staff was superb.

Quite a few restaurants in the area and several other hotels to consider for your stay. Since we have small kids, the new National Children's Museum which just opened this past December is a big attraction for us and we will likely continue to visit the area.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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PA
Top Contributor
64 reviews 64 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed February 18, 2013

Let me start with the positive:) If you are here for a convention that you don't have to pay for, then I think that this could be a great hotel. It is massive and the lobby/atrium area is impressive looking. The area of Oxon Hill is very contrived, but there are shops and restaurants to go to. It reminded me of Downtown Disney (but not as fun and more expensive!).

The negatives for us:
- Zero customer service: we asked for a wine opener, as we had forgotten to bring one, but had a bottle of wine to enjoy after the kids went to sleep. We were told that there would be a $10 room service charge to borrow wine opener and wine glasses. We said no, we just needed the wine opener (we were OK with using the regular glasses provided in the room). They said they would be right up. 3 calls and and hour later, no one came. We finally called back and said that we were going to sleep, so don't send it up. 5 minutes later there is a knock on the door...room service with the wine opener, 2 glasses, and a bill for $10! We declined, but the $10 was still on our bill (even though we did not sign the receipt). I have never been in a "full service" hotel that offered such terrible customer service.

- The area is far from the city of D.C., and there just isn't enough to keep us entertained in Oxon Hill. You can't even grab a cup of coffee except at the ridiculous hotel prices for horrible coffee.

- Everything is VERY overpriced. We decided try all of the holiday events (ICE show, gingerbread houses, etc). While they were OK as attractions, they were nowhere near worth the cost.

- The people who work at the hotel are not helpful or friendly at all. I think that most looked frazzled and annoyed, as the hotel was very crowded because of all of the holiday events that are held there.

I would definitely not stay at this hotel again. If I had to go to Oxon Hill, there is a Residence Inn directly across (and tons of other hotels & everything is close by). I would stay at another hotel for sure.

Luckily we used 2 free Marriott certificates...it would have been so much worse if we had actually paid to stay here.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branchville, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 18, 2013

Second stay at Gaylord National. Work brings me there but, always a pleasure to be there! A first rate conference resort. Well appointed yet reasonable. Food, staff, fitness center, all very professional servers and attendants seem happy to be working at such a great place.

Room Tip: The Atrium rooms have such a great atmosphere as you open your inner doors up to the sky!
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Burnley, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 17, 2013

Great hotel for convention facilities but a long way out of Washington for the tourist sights and poor public transport to get there.The hotel is huge and has impressive facilities but is very expensive for rooms and restaurants if you are not there on company business. There are a lot of eating places directly in front of the hotel and you can eat there a lot cheaper than the hotel.

Room Tip: Ask for room away from lifts.
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  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Gaylord National Resort & Convention Center

Address: 201 Waterfront St, National Harbor, Prince George’s County, Oxon Hill, MD 20745
Phone Number:
Location: United States > Maryland > Oxon Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 8 hotels in Oxon Hill
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord National Resort & Convention Center 4*
Official Description (provided by the hotel):
Newly opened along the banks of the Potomac, the Gaylord National Resort & Convention Center is the newest monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined hotel and convention center on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National will be the cornerstone of the highly anticipated National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, MD. ... more   less 
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Also Known As:
Gaylord National Hotel Oxon Hill
Gaylord National Resort And Convention Center
Gaylord National Oxon Hill

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