Let me start with the positive:) If you are here for a convention that you don't have to pay for, then I think that this could be a great hotel. It is massive and the lobby/atrium area is impressive looking. The area of Oxon Hill is very contrived, but there are shops and restaurants to go to. It reminded me of Downtown Disney (but not as fun and more expensive!).

The negatives for us:
- Zero customer service: we asked for a wine opener, as we had forgotten to bring one, but had a bottle of wine to enjoy after the kids went to sleep. We were told that there would be a $10 room service charge to borrow wine opener and wine glasses. We said no, we just needed the wine opener (we were OK with using the regular glasses provided in the room). They said they would be right up. 3 calls and and hour later, no one came. We finally called back and said that we were going to sleep, so don't send it up. 5 minutes later there is a knock on the door...room service with the wine opener, 2 glasses, and a bill for $10! We declined, but the $10 was still on our bill (even though we did not sign the receipt). I have never been in a "full service" hotel that offered such terrible customer service.

- The area is far from the city of D.C., and there just isn't enough to keep us entertained in Oxon Hill. You can't even grab a cup of coffee except at the ridiculous hotel prices for horrible coffee.

- Everything is VERY overpriced. We decided try all of the holiday events (ICE show, gingerbread houses, etc). While they were OK as attractions, they were nowhere near worth the cost.

- The people who work at the hotel are not helpful or friendly at all. I think that most looked frazzled and annoyed, as the hotel was very crowded because of all of the holiday events that are held there.

I would definitely not stay at this hotel again. If I had to go to Oxon Hill, there is a Residence Inn directly across (and tons of other hotels & everything is close by). I would stay at another hotel for sure.

Luckily we used 2 free Marriott certificates...it would have been so much worse if we had actually paid to stay here.

Second stay at Gaylord National. Work brings me there but, always a pleasure to be there! A first rate conference resort. Well appointed yet reasonable. Food, staff, fitness center, all very professional servers and attendants seem happy to be working at such a great place.

Great hotel for convention facilities but a long way out of Washington for the tourist sights and poor public transport to get there.The hotel is huge and has impressive facilities but is very expensive for rooms and restaurants if you are not there on company business. There are a lot of eating places directly in front of the hotel and you can eat there a lot cheaper than the hotel.

This hotel was fantastic for the first stop on a get-away adventure over Valentine's Day. The experience my wife and I had was very positive and memorable. We would not hesitate to return again. There were no flaws in our stay. The resort is impressive. Our room was very comfortable and had a great view of the atrium. The service was top-notch throughout our stay and best of all was not overbearing or intrusive. There is a lot to do and everything is very conveniently located. We did a little shopping, checked out the large pool, had dinner and drinks, enjoyed the fountain show and had a great evening. The room was very dark and quiet. Excellent stay.