This hotel was fantastic for the first stop on a get-away adventure over Valentine's Day. The experience my wife and I had was very positive and memorable. We would not hesitate to return again. There were no flaws in our stay. The resort is impressive. Our room was very comfortable and had a great view of the atrium. The service was top-notch throughout our stay and best of all was not overbearing or intrusive. There is a lot to do and everything is very conveniently located. We did a little shopping, checked out the large pool, had dinner and drinks, enjoyed the fountain show and had a great evening. The room was very dark and quiet. Excellent stay.

I have stayed at all the Gaylord hotels at least four times each,yet I only have problem with this location only. The problem is the front staff. The issue is the upsale and billing. First time we stayed here, the front desk advised us, if we wanted a connecting room we have to upgrade our rooms to rooms which is facing in. When you have kids with you, you pay the extra $40 dollars per room. Last month we had comvention again, they tried to upgrade our room, but this time we refuesed....and guess what the regular room are connecting as well. We saved $400. But wait, we got charged for valet parking on both rooms and self parking on one room. We came with one car only. If my husband did not check the invoice, they would have gotten away with this. We advised our friends as well, they checked their invoices and they had issues as well ie resort fee charged twice, wrong bar bills charged to the room etc. It seems all the staff is new and on commisssion. We are glad next year our convention is in nashville, hopefully, we don't have to come back here. THe rooms and the hallways are not cleaned properly, we found bunch of gummy bears at the corner beside the bed and the hallways were never vaccumed...there was a peice of paper on the carpet in the hallway, we saw it as we checked in and the same paper was still there when we checked out. The room service food was left outside for 2 days before someone removed it, most probably it was a guest because it really smelled bad...

I'll start by saying I can see why event planners and business travelers would give this place high marks.

As a guest who had to fork out my own shells on this overpriced gem, I have a very different opinion though. Having paid what seemed like an exorbitant nightly rate, I came in expecting to find the height of extravagance and convenience. Was literally shocked to immediately notice our "deluxe" room had no mini-fridge, and few other conveniences you'd hope for. Surprised too, finding discarded candy on the floor between the beds, and one of our complimentary coffee packs missing (yes, we paid for more the next morning downstairs).

Food at the hotel was overpriced (goes w/o saying) and not very good, with pretty limited selection.

I stayed at the Gaylord National Resort for a meeting and it was absolutely fantastic. The staff were excellent. The room was clean and quiet. There are also a lot of nice restaurants within walking distance. They also provide free shuttle service to downtown Washington, Dc. I would recommend this place. I do regret not being able to visit the family area located in the hotel.