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“Not what I expected from Gaylord...” 3 of 5 stars
Review of Gaylord National Resort & Convention Center

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Gaylord National Resort & Convention Center
4.0 of 5 Hotel   |   201 Waterfront St, National Harbor, Prince George’s County, Oxon Hill, MD 20745   |  
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Christmas on the Potomac
Ranked #4 of 8 Hotels in Oxon Hill
Guadalajara, Mexico
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
“Not what I expected from Gaylord...”
3 of 5 stars Reviewed January 29, 2013

We were three days at the Gaylord Hotel because of a Bussiness Convention. It is a beautiful hotel, very spacious, well organized but service is not good. People were just doing their jobs, they looked tired, probably because it was a huge convention.
Food was OK, not fantastic. The SPA is really expensive, a hair style is $92 dlls, a massage $170 dlls.
Washington DC is far from the hotel, we did not find a subway station around and taxi charged $37 dlls to the City Mall.
There are good restaurants if you walk beside the Potomac river, it was a nice walk there.
If you are a Marriot Rewards Member, you can earn some points there. Just give your number at the front desk.

Room Tip: Ask for a window to the Potomac river.
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2,450 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 28, 2013

I stayed at the Gaylord during the innaugural weekend and had a ball. This hotel is very nice and the staff was very friendly and accomodating. Even after giant mixup about the hold on the room. Turns out they were right and although I was annoyed, the desk person took the time to explain without giving me back the attitude I was giving him. I apologized when I realized my mistake but wanted to mention the professionalism displayed during the entire incident. Kudos to Gaylord for exemplary training.

The rooms were clean and spacious. I took another reviewer's advice about requesting a high room without a balcony because of noise issues, but was a bit jealous when I look up from the atrium and saw people enjoying coffee from their balcony. I think I would have endured a little noise for that pleasure. From the desk staff to the cleaning staff, I found this hotel to be fantastic. As another reviewer mentioned, it is a haul to DC so consider that in your decision to stay here, but that was the only negative aspect of this hotel I could find. Actually, no, I thought the resort fee a bit excessive.

Room Tip: High rooms are great. I would ask for a balcony facing the atrium just for the view of the harbor...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sao Paulo, SP
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2013

Excellent hotel, very spacious and perfect frame for a big event. The National Harbor is very beautiful.
Is a bit far from Wasington DC (about 20 minutes) and a taxi to the Capitolio costs U.S. $ 40.00

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Virginia Beach, Virginia
Top Contributor
106 reviews 106 reviews
49 hotel reviews
Reviews in 49 cities Reviews in 49 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed January 27, 2013

We were attending a party at the Gaylord National with friends. Our room reservations were mixed up but they were able to fix it...sorta.
On Saturday we went for breakfast and met the chef... who showed us everything that was offered for the buffet. Told us to select anywhere to sit. Then the wait staff told us to move.
ha ha! Funny!
We did a late afteroon bite at the National Pastime cafe that was good.... before dressing for our big party.
Our maid service was perfect.
We love this place~
There was not a bill under our door for check out...that made me wonder what was happening.
Checked out at the desk. Then received 3 different serveys for the hotel...did I have 3 rooms?
Love the atrium view!
There are Executive suites with atrium view-they go quickly!
$22 a day to have your car sit in parking...or spend more for valet.
Jennifer and Russell went out of their way to help us.

Room Tip: There are Executive suites with atrium views-they go quickly! Ask for them.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton Township, Michigan
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 25, 2013

This hotel is truly grand in scale and beauty. The atrium is fabulous but there's not a lot going on inside the hotel (other than conferences - which is why I was there in the first place.) There are lots of restaurants and a bunch of little shops just outside the main entrance in the National Harbor area which is nice but they are very boutique-ish; just not enough to keep those of us who enjoy shopping for hours busy. The National Harbor area actually seems like a pretty nice (affluent?) part of town albeit quiet.

Rooms are pretty good. They look and feel like a Marriott; clean, comfortable, mini fridge is a plus. Not very resort-feeling. But, all in all a nice room. TV has HBO and about 20 or so other channels so there was a decent selection; plus there were $4.99 on demand movies which was great to help kill some time without breaking the bank.

Distance to the National Mall is 30+ minutes via combined taxi and Metro transit. I enjoyed my stay here but wouldn't stay again if it were on my dime. I'd want to be closer to the downtown action of D.C.

Room Tip: Rooms facing the water are $50+ per night as are rooms facing into the atrium. View of the National...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
97 reviews 97 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

Stayed there 3 nights for a conference. Very clean and comfortable rooms. Professional staff and good service. Close to many restaurants at the harbor. They sent us a cheese plate which was very appreciated as I love cheese. Room service was very efficient, it only took around 20 minutes both times.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2013

This resort is the nicest, most accomodating, beautiful, and amenity rich hotel that we have stayed at in the DC area...and we are here frequently on business. From the enormous atrium overlooking the National Harbor, to the 60-ft. Christmas tree suspended over the old fashioned village set up below, to the water displays, stream, little bridge, restaurants, the gym, arcade, and then there's the pool: it's all so extraordinary. The rooms are well equipped, the beds are extra comfortable, not to mention spotless. The views are spectacular and there is sooooo much for people of all ages to do. We stayed there twice in December and the second time surpassed the first only because we were more familiar with the property; therefore, able to avail ourselves of all this resort offers. There is much to do within the National Harbor vicinity and DC is a stone's throw from here, but we found no reason to leave the property: it is that amazing!

Room Tip: Ask for an atrium or water view.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord National Resort & Convention Center

Address: 201 Waterfront St, National Harbor, Prince George’s County, Oxon Hill, MD 20745
Location: United States > Maryland > Oxon Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 8 Hotels in Oxon Hill
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord National Resort & Convention Center 4*
Number of rooms: 2000
Official Description (provided by the hotel):
Newly opened along the banks of the Potomac, the Gaylord National Resort & Convention Center is the newest monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined hotel and convention center on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National will be the cornerstone of the highly anticipated National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, MD. ... more   less 
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Also Known As:
Gaylord National Hotel Oxon Hill
Gaylord National Resort And Convention Center
Gaylord National Oxon Hill

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