I stayed at this hotel at a conference. The lobby of this hotel is absolutely beautiful. However, the service from the staff is just so so. Some were very nice and others were only somewhat helpful.
The bed was extremely comfortable and the room was generally good for sleeping. One exception -- I had an atrium room and unfortunately there was one night where there were little children shrieking around midnight. Fortunately, I was up working late. Speaking of which...there was a very nice workdesk and the Internet connectivity (wireless) was decent.
I liked the complimentary bottles of water, but I can see why...it was very difficult to try to buy bottles of water (or soda or other fluids) within the hotel (other than going to the restaurant). Not good when you are at a conference and had to be in the hotel for hours on end.
It did not seem that the hotel had good places (within the hotel) for breakfast. There was a small storefront where you could buy coffee, pastries, fruit salads, etc. The lines were very long and also the staff there forgot my order of coffee. (They also did that to someone in front of me as well.)
The hotel also did not have very good places for lunch or dinner. It is at first confusing to figure out how to get into National Pastime (you have to go around a corner to get in). Also, the menu is very limited, although the staff is pleasant.
In terms of in-room dining, I did not take advantage of it. However, I did not see an in-room dining menu in my room. Nor did I see an option to hang a card outside my door if I wanted breakfast. I expected more from a hotel for the price paid per night.
The bathroom was nice in that in had two sinks. However, there was a flimsy shower curtain and the water from the shower spilled on to the floor (created a small flood). That was not a happy experience.
The hotel does have a salon and spa, although I did not partake of any of the services. The prices seemed very high. There is a store - Strictly First Glass - in the hotel and it has a lot of pretty things to look at and buy.
Stepping outside of the hotel, there are always plenty of cabs and so getting transportation was easy. However, I found inconsistency in the cab fares paid. It cost me about $30 to get to Pentagon City but only $24 to get to downtown DC. The former was in the evening and the latter was mid-morning. ... Also, while I did not take it, I understand that there is a ferry that goes to Alexandria from National Harbor, MD. However, I did buy a ticket for the shuttle from downtown DC (old Post Office) back to the hotel. But, I missed the connection because I could not figure out where to board it. (That was frustrating.) Having missed the shuttle back to the hotel, I ended up taking the metro (Federal Triangle stop) to King Street. From King Street, I took a cab back to the hotel (very inexpensive).
If you wanted to explore the area outside of the hotel by walking, there is a drugstore down the street and many restaurants in the area as well as many other stores. There is also a UPS store (where I could get some things printed on bond paper, as the business office within the hotel could not do it). The area is fairly walkable.
I had to print out my boarding pass for my return flight back home. The concierge was nice enough to do that for me at no charge. (Of course, I tipped him.) But, he explained that the business office would charge for that service. I was very surprised to hear that.
All in all, this was an adequate hotel. But, I wish that the hotel room, restaurant, and experience was as nice as the initial impression I had upon viewing the opulent (and beautiful) hotel lobby. It was a somewhat disappointing experience. Had I not had to stay here for a conference, I probably would have stayed elsewhere, if I needed a hotel room in the general area. (There are several other hotels within very close walking distance of this in case you are looking for an alternative.)
- Official Description (provided by the hotel):
- Newly opened along the banks of the Potomac, the Gaylord National Resort & Convention Center is the newest monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined hotel and convention center on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National will be the cornerstone of the highly anticipated National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, MD. ... more less
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- Also Known As:
- Gaylord National Resort And Convention Center
- Gaylord National Hotel Oxon Hill
- Gaylord National Oxon Hill